Application Support Lead

2 weeks ago

Melbourne, Australia Novatti Full time

**Responsibilities**:
**Who we are?**

The Novatti Group is a fintech company that enables businesses to pay and be paid from any device, anywhere. By using our solutions, businesses can send money internationally, accept payment from consumers both in-store and online, provide prepaid Visa cards, automate their billing, and a whole bunch of other amazing things needed to operate in a digital and increasingly cashless world.
Our clients include everyone from corner stores to start-ups to global organisations, while our key partners are some of the world's biggest and most innovative companies, including Visa, Apple Pay, Google Pay, and Marqeta. We are listed on the Australia Stock Exchange (ASX) and have operations in multiple countries globally, including China, the Philippines, UK, and US.
Most importantly, we are a fast-growing company that is looking for amazing, talented people who want to join us on our journey and grow with us.

**What will you be doing?**
- Administer the entire merchant support lifecycle of reported issues: triage urgency, troubleshoot with the user, escalate to engineering if necessary, and follow through to resolution.
- Develop and maintain knowledge base for workflow documentation, troubleshooting articles, and other training materials.
- Scale our support model by exploring and implementing continuous improvements to documentation, policies, and procedures.
- Provide input and guidance to CR workshops and CAB sessions, around the go-live readiness that needs to be demonstrated when accepting and deploying changes.
- Be the voice of our users when collaborating with other teams to present recommendations for feature improvements.
- You have experience as an Application Engineer with a Bachelor's in Information Technology, Computer Science or similar.
- You have a strong background in Java technologies (we use Java 11).
- You have experience working with AWS serverless, infrastructure and development technologies. As well as API Gateway, Lambda, Step functions, DynamoDB, S3, SQS, CDK, ECS, EKS, CLI, IAM, EC2, Secrets Manager, KMS, WAF, Cloud Watch, CodeArtifact, CodeBuild, CodeCommit.
- You can configure and support business rule engines and risk assessment technologies and are able to implement automated unit, integration, penetration and vulnerability tests, and test pipelines (Junit, Jenkins, Cucumber, Selenide/Selenium, Rest Assured, Allure Reports).
- You work resourcefully and you are able to roll up your sleeves with your problem-solving aptitude.
- You can create and maintain positive relationships with stakeholders at all levels.
- You are motivated by a fast-paced environment where you will have to constantly adapt with a can-do attitude - no two days are the same, seriously

What it means to work for us.

Does shaping your own future excite you? Are you inspired by blending your passions and career? At Novatti, we are inspired by the curious-minded, diverse thinkers, authentic individuals, and we recognize that no two journeys are the same. Some of the other perks of working with us:

- Opportunities to learn and accelerate career development.
- A collaborative, team environment with people who truly love what they do.
- Regular social activities, celebrations and daily discounts.
- New office in the heart of buzzing CBD.
- Flexible work arrangements, including remote working.

Benefits

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