Ndis Customer Service Officer

4 days ago

Perth, Australia Nexia Australia & New Zealand Full time

Available for immediate start
- Comprehensive on the job training program
- Work from home

The key responsibilities of this role will include:

- Provide and maintain high-quality Plan Management services and provide accurate advice to participants
- Collaborate and share knowledge with other members of the team
- Undertake customer and stakeholder liaison and negotiation activities to resolve customer enquiries and complaints
- Maintain positive relationships with internal and external stakeholders, including service providers
- Manage a variety of inbound customer enquiries and correspondence including account enquiries
- Contribute and conduct data reconciliations to ensure data integrity is maintained

To be successful, you will have:

- A willingness to learn and develop an in-depth understanding of the NDIS Pricing Arrangement, Operational Guidelines and legislation.
- Sound understanding of best practice service management principles and practices
- Excellent problem-solving skills and customer focus to deal with enquiries with diplomacy and tact
- Have exceptional communication skills, both verbal and written
- Proven ability to work with mínimal supervision and to prioritise work within tight timeframes in a dynamic office environment
- A high level of professionalism and attention to detail

Knowledge of the National Disability Insurance Scheme and/or previous experience in the disability/community sector will be highly regarded.

The successful applicants will be rewarded with a competitive salary and the opportunity to become a critical member of a high-performing and fast-growing team with a friendly and supportive culture to progress your career.
- A talent pool will be established during this selection process and applicants may be contacted at a later stage should you wish to be considered for similar vacancies as they arise in the future._

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