Administration All Rounder

5 days ago

Gympie, Australia Superior Home Health Services Full time

Looking for a great role with lots of variety?
- Want to work close to home in a friendly environment?
- Looking for a great workplace that values employee wellbeing?
- Full-time, Monday to Friday

**Superior Home Health Services** is a full-offer, community care organisation _providing in-home health care with a difference _from Brisbane to Gympie, including the Sunshine Coast.

We are currently seeking a motivated and enthusiastic **Administrative Officer / Client Services Officer**to join our corporate support team based in our fabulous offices in the heart of **Gympie**.

If you thrive in a high-energy setting, you possess exceptional problem-solving abilities, and are adept at juggling multiple priorities, this is an exciting opportunity to contribute to the success of our dynamic workplace.

**About the role**:
Experience in a similar role is essential, ideally, you will have at least 12 months experience.

**Your main responsibilities will be to**:

- Work with the care delivery and clinical team to ensure client schedules provide the level of continuity and consistency they expect.
- Manage Home Care Package funding administrative tasks related to the procurement of aids and equipment for clients.
- Provide a courteous, knowledgeable and reliable liaison between clients, the public and staff members, by providing administrative services to ensure effective and efficient operations.
- Display strong customer service skills when communicating by using a professional, courteous, tactful manner.
- Ensure notes, correspondence and documentation are accurate and updated in a timely manner

**To be suitable for this role you must have**:

- Minimum 12 months' experience in a rostering or scheduling role and/or a minimum of Certificate III in Administration fields, or qualification at Diploma level in Human Services or Business will be highly regarded
- Demonstrated customer service experience (preferably telephone-based)
- Understanding and knowledge of the Social, Community, Home Care and Disability Services Award will be highly regarded
- Experience working with rostering/ scheduling software (Visual Care will be highly regarded)
- Optimal time management and organisational skills
- Identify opportunities for improved efficiencies in scheduling
- Effective interpersonal and negotiation skills
- Ability to prioritise and work to deadlines
- Advanced administration skills and computer literacy
- Kind, positive and compassionate
- Demonstrates initiative
- Resilience - this industry is as challenging as it is rewarding
- Possess, or willing to undertake, a national police check, NDIS Worker Screening Check and working with children check as part of the pre-employment checks.
- Knowledge of current social services sector, including client-centred care, is essential

We appreciate the interest of all applicants, and while we thank everyone for their submissions, only those who are successful will be contacted for an interview.

**Job Types**: Full-time, Permanent

Pay: $75,000.00 - $80,000.00 per year

**Benefits**:

- Employee mentoring program
- Parental leave
- Professional development assistance
- Referral program

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Scheduling: 1 year (preferred)
- Administration: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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