Front Office All Rounder

2 weeks ago

Perth, Australia Marriott International, Inc Full time

**Job Number** 23099007

**Job Category** Rooms & Guest Services Operations

**Location** Four Points by Sheraton Perth, 707 Wellington Street, Perth, Western Australia, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

Four Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated, and casual. Join us as a Front Desk Agent in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travelers. We are looking for an all rounder to support our Concierge, Solutions and Guest Service departments within Front Office.

Position Summary:

- Assist travellers arriving and departing the hotel through the check in and departure process
- Handle general enquiries regarding the hotel, bookings, special arrangements and services, transportation and dry cleaning
- Build and strengthen relationships with existing and new travellers to enable future bookings
- Support your front office team in general operational tasks
- Take guest reservations and perform cash handling & credit card responsibilities
- Be an expert on the hotel and the surrounding area, have a sense of the local to exceed guest expectations
- Be the “face of the hotel” -= providing a friendly, genuine service with each traveller interaction from arrival to departure
- Be the main point of contract for all external & internal clients for the department

About You:

- Experience with OPERA property management system or similar
- Hold a valid Australian Manual Driver’s License
- Relevant experience in a similar role or customer service role
- Valid working rights in Australia
- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude

Our Benefits:

- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you’re global, you can experience the local. Designed for the independent traveler seeking balance, there’s Four Points.

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