Product Lead, Customer Identity and Consent

Make a difference as **Product Lead, Customer Identity and Consent**

**YOUR ROLE**

We are hiring a Product Lead to join our Customer Identity and Consent team. The purpose of the role and your unique contribution is to help build customer trust through the design and delivery of seamless, secure and compliant Identity and Consent experiences. As the lead product owner, you will guide cross-functional squads in the end-to-end delivery of high-quality product features, which enhance the customer experience, drive growth and support digital adoption. You will collaborate closely with business stakeholders to gather requirements, and ensure that solutions align with customer needs and business objectives. In partnership with the Manager, Customer Identity & Consent, you will help develop product roadmaps and milestone plans, and play a key role in prioritising features to achieve strategic outcomes.

Your strong stakeholder management skills, delivery of key initiatives and your progress against the product roadmaps will ensure your success in the role.

This is a **permanent role** based in **Gadigal Country (Darling Park 2, Sydney).**

**ABOUT YOU**
- A passion for Customer Identity and Access Management (CIAM), Privacy and Consent.
- Proven experience as a product manager / product owner, with preferably the last 2 - 3yrs working on a customer facing digital product in a mid to large organisation.
- Previous CIAM experience (any previous work with Okta is a bonus).
- Relevant tertiary / post graduate qualifications including Business Management with in-depth product management expertise, preferably in insurance or financial services.
- Agile methodology or SCRUM certification preferred, with expertise in sprint planning, backlog management and leading cross-functional squads through successful product deliveries.
- Proven ability to write and review detailed business requirements.
- Strong analytical and problem-solving skills with the ability to interpret complex data and systems.
- Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.

**Applications close - Friday 31 January 2025 at 23:59 AEDT.**

**ABOUT US**

IAG is the largest general insurance group in Australia and New Zealand. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.

You’ll know our brands - NRMA Insurance, CGU, WFI, ROLLiN’, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.

We’re guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change.

We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We're committed to being a safe and supportive workplace for all our employees. We do this because we’re ready for you.

Joining IAG, you’ll have access to:

- Boosted superannuation with 13% as standard
- 5 myLeave days per year on top of annual leave
- Work from home and many more flexibility options with myFlex
- Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers
- Grow your career through dynamic secondments
- Up to 50% off personal insurance, including home and motor insurance
- Energy transition opportunities to help us be net zero by 2050
- Award-winning recognition and reward program