Customer Service Officer

4 days ago

Newcastle, Australia Mayday Recruitment Full time

Full time permanent position
- Monday - Friday rotating roster
- Amazing training and career development opportunities

Mayday have partnered with a National brand in their search for person-centered Customer Service Officers to provide general support and advice to their clients.

**What's in it for you**:

- Full time permanent position based in Newcastle
- Attractive Salary package
- Newcastle
- Rotating roster between 8am - 6pm Monday - Friday
- Develop your knowledge of financial products
- Supportive, friendly and diverse team environment
- Great learning and development opportunities
- Fast-paced environment that will positively challenge you

**Key Responsibilities**:

- Act as a first point of contact for customers, ensuring there calls are directed as appropriate
- Provide guidance and support to customers over the phone across a broad range of queries
- Demonstrate a high level of knowledge and problem solving abilities to clients
- At times provide outbound support to clients following up on prior enquiries
- Observe with Fund and regulatory requirements (including completing educational training programs)
- Act as a representative for the business, ensuring empathy and confidentiality when speaking with customers
- Work in-line with set policies and guidelines and KPI's as set by the business

**You will need to**:

- Experience in customer service is essential, preferably in a contact/call centre or office-based environment
- Completion of/ or willing to complete RG 146 qualification
- The ability to handle high-volumes of customer enquiries
- A passion for continuous improvement
- People focused, the ability to build relationships with clients to assist their needs
- Experience working towards deadlines and meeting business needs

If you are based in Newcastle and looking for a new opportunity, please

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