
Quality Assurance Officer
4 days ago
Quality Assurance Officer
EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.
**THE OPPORTUNITY**
As part of our diverse team based in **Adelaide**, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
As Quality Assurance Officer, you will work in partnership with the Risk and Governance team to provide insight into performance against strategic, operational, customer and performance objectives for the South Australian business unit.
You will be responsible for delivering upon a comprehensive control and compliance assurance program to support the delivery of scheme initiatives that impact on the scheme's sustainability, consistency and customer service.
This will be a **permanent, full time or part time **position based in the **Adelaide** office with flexibility to work from home.
**YOUR RESPONSIBILITIES**
- Conduct Quality Assurance reviews in line with the Quality Assurance review program and as needed to ensure that regulatory, legislative, control and contract compliance measures are being achieved/performed as required
- Ensure services are completed in accordance with legislation, regulations and EML polices, procedures and service commitments
- Ensure the timely development of the quality assurance framework, sampling protocols and tools
- Assist in the preparation and execution of audits by external auditors. Assist with the provision of feedback of outcomes and actions
- Drive continuous improvement and innovation. Maintain awareness of industry developments and trends and respond effectively to changes.
- Make appropriate recommendations to improve business outcomes, improve procedures, manage risks and identify improvement opportunities that drive efficiency and support change efforts.
**ABOUT YOU**
- Strong experience in insurance or financial service industry
- Experience in personal injury claims management would be highly regarded
- Experience in a similar quality assurance role
- Experience in building relationships across wide range of stakeholders
- Excellent understanding of jurisdictional legislation and the associated regulations
- Strong communication skills both written and verbal
- Ability to adopt a total business perspective and balance short and long term views
- Ability to keep up to date with legislation, business rules, processes and guidelines
- Audit experience advantageous
**WHAT WE OFFER**
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please.
Job ID JR1889
-
Quality Assurance Officer
1 week ago
Greater Adelaide SA, Australia EML Full timeEML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...
-
Quality Assurance Lead
8 hours ago
Greater Adelaide SA, Australia Altera Digital Health Inc. APAC Full time**Quality Assurance Lead** **Adelaide** **Altera Digital Health** **About Us** We're passionate about connecting communities and people through innovative healthcare IT. Our unique platform empowers caregivers and patients, driving a new era of well-being. Together, we're shaping the future of healthcare. We have a brilliant new opportunity for an...
-
Quality Assurance Manager
3 days ago
Greater Adelaide SA, Australia Codan Limited Full timeDate: 23 Oct 2024- Location: Australia, Adelaide, AU **About Us**: Codan Limited is a global group of electronics and engineering businesses that develop rugged and reliable hardware, software, and embedded systems with a reputation for performance, quality, and reliability. We provide world-class metal detecting, communications, safety, security,...
-
Quality Assurance Associate
2 weeks ago
Greater Adelaide SA, Australia Avance Clinical Full time**This is a rare opportunity to join our high performing QA team. If you are currently working for a CRO or Pharma organisation in QA then we’d love to hear from you.** **Who are we?** We’re Avance Clinical an Australian based Contract Research Organisation. We offer specialised services supporting drug development for the pharmaceutical and...
-
Quality Assurance and Safety Officer
6 days ago
Greater Adelaide SA, Australia SA Government -LIFETIME SUPPORT AUTHORITY OF SOUTH AUSTRALIA Full time**Lifetime Support Authority of South Australia** **Job reference**: req94 **Location**: 5001 - ADELAIDE **Job status**: Long Term Contract **Eligibility**: Open to Everyone - Make a genuine impact on the lives of our participants. - Join a collaborative team in a flexible environment. - Full-time, 12-Month Fixed-term Opportunity. Part-time requests will be...
-
Quality Assurance Officer
1 day ago
Adelaide, South Australia Davies Stewart Consulting Pty Ltd Full timeQuality Assurance Officer/AdminDavies Stewart is proud to partner with Thermo Fisher Scientific, a global leader in science and innovation, to recruit a dedicated Quality Assurance Officer/Admin on a 68 month contract.This is a fantastic opportunity for someone looking to gain valuable hands-on experience in Quality Assurance while contributing to critical...
-
Greater Adelaide SA, Australia Bendigo & Adelaide Bank Full timeWe’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen. ***It starts here. With Bendigo Bankand you.****: Come and be part of a newly created team that will ensure the bank’s compliance with regulatory...
-
Greater Adelaide SA, Australia Australian Government Full time$86,887 - $93,066 + up to 15.4% Superannuation - Adelaide - SA, Canberra - ACT, Melbourne CBD - VIC **The Role** As a key member of the Quality Assurance and Compliance function, you will be responsible for delivering end-to-end quality checks, audits, and compliance assurance across our digital learning platforms and administrative processes. This is a...
-
Quality Assurance Training Manager
7 days ago
Greater Adelaide SA, Australia Momenta Group Full time**What’s the role?** The QA & Training Manager will collaborate closely with cross-functional teams to create and implement best practices, optimise processes, and ensure all team members are equipped with the necessary skills to succeed. **Responsibilities**: - Conduct training needs assessments and identify skill gaps to tailor training programs that...
-
Quality Assurance Manager
7 days ago
Adelaide Region SA, Australia News Corp Australia Full timeAn exciting opportunity is available for an experienced Quality Assurance Manager to join our team in a brand new role. The person we are looking for is familiar with a contact centre or similar environment and has experience in measuring and building employee capability and knowledge. The role is based in Adelaide with some work from home flexibility...