Data and BI Operations Analyst

Organisation/Entity: Transport For NSW- Job category: Information & Communication Technology- Job location: Macquarie Park, NSW, AU, 2113- Job reference number: 86508- Employment type: Permanent Full-Time- Salary range: $108770.0-$121822.0**About us**

Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do - and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling. The work we do connects the journeys you take every day.

We are a state government organisation made up of more than 28,000 people and we're in the middle of delivering the largest transport infrastructure program in Australia's history. We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.

That means job opportunities in metropolitan and regional areas across NSW - and you have the chance to be part of creating a lasting legacy that will benefit generations to come.

Find out more about Transport for NSW

**Advanced Analytics & Insights**
We are a trusted partner to our clients, within Customer Strategy and Technology, developing and delivering smart, integrated and sustainable data and analytics solutions which enable evidence-driven decisions to benefit our customers and communities, and leading an uplift in data literacy of use of data insights across the cluster.

**The opportunity**
We have an opportunity for Data & BI Operations Analyst roles to be an integral part of the Advanced Analytics & Insights team within Customer Strategy and Technology. This role will contribute in ensuring optimal performance through managing the processes and operations relating to data and reporting, including the investigation and resolutions of incidents to ensure continued availability and reliability of data products throughout the delivery lifecycle. It is responsible for the continuous improvement and maintenance of business intelligence tools.

This is a permnent full time role base at Macquaire Park with hybrid (1 or 2 days at office) and flexible ways of working.

**What you will be involved in but not limited to**:

- Actively contribute to innovation in Data and BI Ops practices and delivery approaches and technologies that assist with the development and delivery of data products.
- Work within the practices and processes necessary for effective problem management to minimise the impact of service outages, including updating the database of known issues, causes and resolutions to guide the development and support teams in minimising the impact of incidents.
- Manage and play an active role in monitoring, investigating and resolving incidents relating to data processes and reports whilst documenting learnings and working towards any future mitigation strategy.
- Contribute to existing data pipelines proactively to deliver continuous improvement in terms of automation, enrichment, timeliness, reliability, cost to serve with adherence to quality standards, including pipelines from external data sources.
- Provide support for the maintenance of data and reporting processes to ensure availability of data including working with vendors to ensure consistency and access to source data.
- Assist with implementation of data and support warranty period post release

Please click here for a copy of role description.

**About you**:

- **Experience in Python programming language would be essential.**:

- Basic understanding or exposure to ETL design and architecture (range of AWS cloud native technologies, custom code development and enterprise tools such as Talend) and/or development using visualisation tools such as Tableau, PowerBI or AWS QuickSight would be preferred or** training provided if you are open to upskilling**.
- Knowledge and understanding of Logical Data Models, Physical Data Models and Dimension Models and ability to deliver Logical Models and Physical Designs.
- Understanding of source systems to the customer delivery of data products including releasing, deployment and monitoring.
- Ability to coordinate with other teams for planning, design, governance, engineering and release management of processes and products to ensure timely and accurate delivery of data and analytics services.
- Experience in/exposure to Data Lake, Data Warehouse and data integration implementations on AWS cloud would be beneficial.

**Want to know more?**

Please click here to view a copy of the role description.

**Salary and Benefits**
The salary for this position is TfNSW Grade 7 ($108,770 - $121,822) per annum plus superannuation and leave loading.

For more information on Employee Benefits at TfNSW please click **here**.**

**Interested?**

Right now is an exciting time to join our team as we deliver an iconic $72.2 billion investment into future trans