Customer Service and Support Officer

**Posted**:
30/06/2025

**Closing Date**:
31/07/2025

**Job Type**:
Casual

**Location**:
Manly

**Job Category**:
Administration and Office

This position can be offered casually or on a part time basis. Shifts are offered Monday, Tuesday, Wednesday, Thursday, Friday and Sunday, working at our head office in Manly 08.30am-1630 or at accommodation facility in Smith Street, Manly 2pm - 10pm. If worked part time 37.5hrs can be offered per fortnight (approximately 5 shifts a fortnight).
- Job Description
- Desired Skills and Experience

**YOUR SKILLS AND EXPERIENCE ARE**
- Strong communication and interpersonal skills, demonstrating a caring

empathetic approach.
- Excellent customer service skills, and experience in effectively engaging with

a diverse range of personalities from various socio-economic, cultural, and

adverse backgrounds.
- Proficient IT skills, including MS Office and familiarity with booking systems

and software.
- Strong organizational skills with ability to work autonomously, meet

deadlines and multitask.
- Positive and professional demeanour.
- Flexibility, adaptability, and a willingness to learn and undertake new

responsibilities.
- Availability to work on a rotating roster which includes evening shifts and

weekends.
- Capability to work independently as the sole employee onsite at the

accommodation facility.
- Competence in managing situations independently.
- First Aid qualified or willingness to become qualified.
- Obtain NDIS Worker Check
- Obtain NSW Worker Check
- Hold a valid drivers licence
- Prepared to be immunized against measles, mumps, rubella, Hep B, tetanus, diptheria, whooping cough & chickenpox

**OUR CULTURE**:
Royal Far West is a rewarding, inspiring, diverse and purpose driven workplace which aims to elevate and harness our people power to support the health and wellbeing of country children for generations to come.

Our core values of Care, Connection, Passion, and Impact are integral to the organisation. Respecting and upholding these values enables us to maintain a positive, innovative and highly collaborative workplace culture.

**BENEFITS OFFERED**

Royal Far West has been recognised as one of Australia and New Zealand’s Best Places to Work in the prestigious annual list, published by The Australian Financial Review and Boss Magazine. **Our extensive benefits offered, include**:

- Structured **induction program**:

- **Meaningful work** where you are making a positive difference. You will be supporting children’s mental health, their wellbeing and helping them to build resilience.
- **Career and professional development opportunities**: All team members are supported to become accredited facilitators of the Tuning in to Kids, parent group program and the Seasons for Growth children’s group program. There are great opportunities to learn best practice, we offer an Impactful Leadership Program to emerging leaders, interactive workshops offered to develop your work skills as well as online mandatory training.
- **Attractive remuneration**: base hourly rate $30.33 plus 25% casual loading, plus afternoon and weekend shift allowances + 12% superannuation
- **Recognition & Reward** - Length of service awards and **recognition awards** aligned to our values.
- **Positive Culture** - We are an inclusive organisation welcoming people from all walks of life
- **Beautiful location** at Manly beach: easy access by bus, ferry and parking options. We are based in an architecturally designed building, purposely built to deliver our services. We have showers and towels available for your use so going for a swim before or after work is possible.
- **Benefits Program** with discounts available on many high street purchases across Australia and access to novated car leasing.

**HOW TO APPLY**

If you like to take the first step in developing your career in a purpose led organisation, please submit your CV and cover letter, addressing the essential criteria,

Royal far West is privileged to work with First Nations communities and families. We are committed to the process of reconciliation and we value and respect the diversity of our employees.

Royal Far West does not discriminate based on race, colour, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, or based on an individual's status in any group or class protected by applicable law.

Only those applicants who have the right to work and are currently residing in Australia can be considered.

As a child safe organisation, all employees at Royal Far West are required to provide a NSW Working with Children Check

If working with us to provide services to NDIS clients you will also be required to provide a NDIS Worker Check.