Office Manager Psychology Clinic

Practice Manager - **Join Our Award-Winning Team**

ProActive Psychology, a certified Great Place to Work, boasts that 94% of employees say it is a great place to work, compared to 56% at a typical Australian company.

We seek a dynamic Practice Manager to lead our Fairfield and Bankstown locations. Join us in fostering a supportive, inclusive environment dedicated to exceptional mental health care.

**Why Work with Us?** ProActive Psychology is committed to delivering compassionate and effective psychological services to our community. Our dedication to excellence has earned us a place among the Great Places to Work, reflecting our commitment to creating a positive and fulfilling work environment.

**Our core values include**:

- **Excellence in Care**: We provide high-quality psychological services tailored to individual needs.
- **Supportive Environment**: We create a nurturing and collaborative atmosphere for both staff and clients.
- **Innovation**: We embrace digital advancements to enhance service delivery and operational efficiency.

**Key Responsibilities**:

- **Operational Efficiency**: Optimise and implement Practice management systems for client records, appointment scheduling, and billing. Develop standard operating procedures and streamline workflows.
- **Front Desk Management**: Ensure smooth clinic operations, manage client bookings and cancellations and meet KPI requirements of various clinical programs.
- **Administration and Staff Management**: Oversee day-to-day administration and reception staff, ensuring high performance. Conduct recruitment, onboarding, and continuous training.
- **Compliance and Reporting**: Collaborate with finance to ensure timely client payments. Maintain accuracy of sessions recorded for government-funded programs using weekly reconciliation reports. Prepare and submit compliance reports.
- **Team Collaboration**: Participate in weekly staff and biweekly meetings with the Director. Foster a collaborative work environment and solicit feedback from team members.

**Qualifications**:

- Proven practice management experience in a clinical or healthcare settings (2 years min. people management experience required).
- Strong organisational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Proficiency in MS Office.
- Ability to manage staff performance and enhance client interactions.
- Computer literacy skills and experience in Practice management systems

**What We Offer**:

- A supportive and collaborative team environment.
- Competitive salary and benefits package.
- The chance to make a meaningful impact on our community's mental health.
- **Annual Team Offsite and Team Building**: Join us for yearly retreats designed to strengthen team bonds and promote a collaborative spirit through engaging activities and workshops.
- **Employee Perks and Discount Program**: Enjoy a variety of discounts on products and services as part of our employee perks program, designed to add value to your everyday life.
- **Free Drinks and Food**: Stay refreshed and energised with complimentary beverages and snacks available throughout the workday.
- **Gym Membership Discounts**: Promote your health and wellness with discounted memberships to local gyms, making it easier to maintain a balanced lifestyle.
- **Professional Development Assistance**: Advance your career with our support for continuing education and professional development opportunities, ensuring you stay at the forefront of your field.

**About Us**: With ProActive Psychology, You're Not Alone in handling difficult emotions. We provide compassionate and effective therapy for children, adults, and families to help you understand, manage, and transform your emotions for a happier life.

We prioritise a supportive and inclusive environment, ensuring our staff and clients feel valued and cared for. As a Great Place to Work certified organisation, we pride ourselves on our commitment to excellence, innovation, and creating a positive work culture.

Learn more about us | Great Place to Work | Apply

**Job Types**: Full-time, Permanent

Pay: From $70,000.00 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Free drinks
- Free food
- Professional development assistance

Schedule:

- 8 hour shift
- Monday to Friday

Application Question(s):

- What kind of practice management systems do you have experience with?

**Education**:

- High School (Year 9-11) (preferred)

**Experience**:

- Medical practice management: 2 years (required)

Work Authorisation:

- Australia (required)

Work Location: In person