Customer Engagement Team Member

At Bunnings, you’ll make a positive difference to our business and beyond.

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.

By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference - to our customers and the communities where we live and work.

Bunnings Frame and Truss are now looking for a Customer Engagement Team Members for our busy Hallam F&T support office in Melbourne Victoria. With huge investment in our F&T operations, excellent training, and development strategies plus future growth opportunities across the Bunnings Group, now has never been a better time to join the Bunnings Frame & Truss team.

About the Role:
As a Customer Engagement Team Member your role will be to manage our F&T sales process from start to finish. You will be liaising daily with clients from the Quoting stage of Frame and Truss products through to the delivery of finished goods to building sites. A proactive approach is encouraged in order to build a strong long-term partnership with our Building Customers whilst identifying future opportunities for key areas of the Bunnings Commercial business.

You can expect to work with Microsoft products, Salesforce our CCRM software and be joining a growing team of 6-10 Customer Engagement Team Members. With the rapid expansion of F&T manufacturing across Australia the Customer Engagement role can offer pathways into Leadership roles, Quoting, Estimation, Account Management and many more.

In addition to the above you can expect to:

- Liaise with multiple Stakeholders & Build Long Standing Relationships
- Build Customer Profiles through our CCRM software
- Project Manage Client Accounts and Identify new business opportunities.

About you:
As a Customer Engagement Team Member for Frame and Truss you will be a highly driven individual with an ability to understand quotes and estimates for building materials. Your pro-active, organized and have strong time-management skills whilst able to develop relationships through excellent customer communication both written and verbal. You may have come from a previous Customer Service environment either face to face or phone based and whilst Building Knowledge is not essential an interest in Construction, Engineering or DIY is advantageous.

What you will get from us:

- Training, Development, and opportunity of career growth
- Discounts in Bunnings and partnering Retailers
- Yearly Health Checks, Mental Health Support, Flu Vaccine and other Health incentives
- Work-Boots Re-Imbursement
- Financial advice, Share Plan options, Travel and Car Rental Discounts

You’ll be part of a workplace where you’ll feel like you belong.

There’s so much on offer when you’re part of the team. Our flexible and informal work environment helps bring balance between work and home. Then there’s the fun stuff like team discount at Bunnings and other Wesfarmers brands, incentives, discounts from corporate partners (such as private health insurance) and cost price food and drinks at the Bunnings café. We also offer 12 weeks paid parental leave, regardless of gender, and you will have the opportunity to create a real difference in your community and environment. Join us and experience Bunnings from the other side of the counter.