Customer Service and Education Officer

5 days ago

Bendigo, Australia Portable Long Service Authority Full time

**About us**

The Portable Long Service Authority (the Authority) is a self-funded statutory body established to administer the Long Service Benefits Portability Act 2018. The Act, together with the Long Service Benefits Portability Regulations 2020 provide a Portable Long Service Benefits Scheme. The Authority plays an important role in allowing workers in the community services, contract cleaning and security industries to build up long service benefits based on time in their industry rather than with a single employer. We foster an inclusive and collaborative culture that celebrates achievements and allows everyone to contribute to our success.

**About the role**

**About you**

As the Customer Service and Education Officer, you will possess:

- Excellent customer service skills, with strong, clear oral and written communication skills.
- The ability to foster productive working relationships with stakeholders, customers and team members.
- Proven organisational skills, including the ability to effectively manage multiple tasks and an ability to determine priorities and to meet deadlines in pressure situations.
- The ability to uphold and work towards our values of Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights

**Why work at the Authority**
- Located in the heart of Bendigo, where you can enjoy a modern and collaborative working environment with open plan workspaces, fully equipped meeting rooms, and state-of-the-art facilities
- We value work-life balance and offer hybrid working options, including two days of work from home per week
- You can benefit from above award wages and annual salary increases under the Victorian Public Service Enterprise Agreement
- Generous leave entitlements, along with paid study leave, paid parental leave, purchased leave and more
- Learning and development opportunities, annual performance plans, public sector networking, along with on the job learning and development

**How to apply

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