Customer Service and Education Officer

5 days ago

Bendigo, Australia Portable Long Service Authority Full time

**Overview**:
**Work type**:Full time

**Salary**:$60,295 - $77,430

**Grade**:VPSG2

**Occupation**: Customer Service/Call Centre

**Location**: Bendigo

**Reference**: VG/PLSA/OPS/1865805

The Customer Service and Education team are the frontline staff for the Authority and will be the first point of contact for workers and employers to educate and support workers and employers through a variety of channels to understand benefit entitlements and worker and employer obligations. They will perform customer service and education activities, as well as ensuring they log and resolve queries according to established operational procedures and using the Authority’s IT systems.

**About us**

The Portable Long Service Authority (the Authority) is a self-funded statutory body established to administer the Long Service Benefits Portability Act 2018. The Act, together with the Long Service Benefits Portability Regulations 2020 provide a Portable Long Service Benefits Scheme.The Authority plays an important role in allowing workers in the community services, contract cleaning and security industries to build up long service benefits based on time in their industry rather than with a single employer. We foster an inclusive and collaborative culture that celebrates achievements and allows everyone to contribute to our success.

**About the role**

**About you**

As the Customer Service and Education Officer, you will possess:

- Excellent customer service skills, with strong, clear oral and written communication skills
- The ability to foster productive working relationships with stakeholders,customers and team members
- Proven organisational skills, including the ability to effectively manage multiple tasks and an ability to determine priorities and to meet deadlines in pressure situations.
- The ability to uphold and work towards our values of Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights

**Why work at the Authority**
- Located in the heart of Bendigo, where you can enjoy a modern and collaborative working environment with open plan workspaces, fully equipped meeting rooms, and state-of-the-art facilities
- We value work-life balance and offer hybrid working options, including two days of work from home per week
- You can benefit from above award wages and annual salary increases under the Victorian Public Service Enterprise Agreement
- Generous leave entitlements,along with paid study leave, paid parental leave, purchased leave and more
- Learning and development opportunities, annual performance plans, public sector networking, along with on the job learning and development
- Your well-being is important to us,which is why we offer a free and confidential Employee Assistance Program,as well as other health and well-being initiatives

**How to apply**

Applications close Friday 20 June 2025 at 11.59PM

Posted 06 June 2025

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