Bankwest Customer Engagement Consultant

3 days ago

Melbourne, Australia Bankwest Full time

We are looking for Customer Service superstars to express interest in our Customer Engagement Centre roles, where they will provide phone-based support to our customers during our 24 hour service 7 days a week service.

These opportunities are Part-time (8 hours/3 or 4 days a week) and Full-time with hours spanning across 7 days a week, on rotation from Monday - Sunday 24 hours.

See yourself in the team:
On a daily basis you will provide quick, accurate and up to date answers to customers queries, ensuring that you resolve all the calls you are skilled to take. Our Customer Engagement Centre is a customer centric environment, we are always there for our customers when they need us the most.

Your responsibilities:
- Be the warm and engaging voice of the business that our customers hear when they call in- Contribute to the teams vision and values whilst adding value to every customers enquiry and interaction- Receive inbound calls from customers, offering resolution of the query at first point- Provide customers with information relating to their products, services and transactional information Start date:
Tuesday 28th January 2025

Hours and Training:
Training is a compulsory component and you will need to attend all training dates to be successful for the position. This will begin on your start date and run for 3 weeks full time in office located at our Melbourne office at 357 Collins Street at 12:00pm
- 8:00pm AEST (Daylight savings) and 11:00am
- 7:00pm AEST (Non day light savings) which you will then commence your allocated shift times after completion.- We will confirm your roster at least 4 weeks in advance- We offer 3 weeks of training (during main business hours)- Are you big on work/life balance? We are too, we can offer hybrid working which is a mixture of working from home and office work Please note, we will require you to work in office for a minimum of 6 months before hybrid work arrangements can begin

We're interested in hearing from people who have:
- Customer service skills- Strong computer skills and ability to multitask- Ability to work in a high paced environment and revels in change and feedback to improve performance- Risk Mindset - All Bankwest employees are expected to proactively identify, understand, openly discuss and act on current and future risks

Are you up for the challenge? We have an extensive development pathway for our people who put in the hard work and align with our values. If you think you are our next Customer Engagement superstar and want to learn more, please apply

Sidekick

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 06/01/2025

  • Bankwest Customer Engagement Consultant

    4 days ago

    Melbourne, Victoria, Australia BankWest Full time $60,000 - $80,000 per year

    We are looking for Customer Service superstars to express interest in our Customer Engagement Centre roles, where they will provide phone-based support to our customers during our 24 hour service 7 days a week service. These opportunities are Full-time with hours spanning across 7 days a week, on rotation from Monday - Sunday 24 hours.See yourself in the...

  • Customer Engagement Consultant

    4 days ago

    Melbourne, Victoria, Australia Bankwest Full time $60,000 - $80,000 per year

    We are looking for Customer Service superstars to express interest in our Customer Engagement Centre roles, where they will provide phone-based support to our customers during our 24 hour service 7 days a week service.These opportunities are Full-time with hours spanning across 7 days a week, on rotation from Monday - Sunday 24 hours.See yourself in the...

  • Customer Engagement Consultant

    2 weeks ago

    Melbourne, Australia Bankwest Full time

    We are looking for Customer Service superstars to express interest in our Customer Engagement Centre roles, where they will provide phone-based support to our customers during our 24 hour service 7 days a week service. These opportunities are Part-time (8 hours/3 or 4 days a week) and Full-time with hours spanning across 7 days a week, on rotation from...

  • Bankwest Customer Engagement Centre

    1 day ago

    Melbourne, Australia Commonwealth Bank of Australia Full time

    Bankwest Customer Engagement Centre - Melbourne **We are looking for a customer service superstar to express interest in Customer Engagement Centre roles, where they will provide phone-based support to our customers.** **See yourself in the team**: On a daily basis you will provide quick, accurate and up to date answers to customers queries, ensuring that...

  • Customer Experience Manager

    2 weeks ago

    Melbourne, Victoria, Australia Bankwest Business Full time $80,000 - $120,000 per year

    About DoshiiDoshii helps hospitality venues clear their plates by getting their apps and point-of-sale (POS) systems talking to each other. For venues, that means less double-handling, errors, admin and confusion and more time to do what they do best. For their customers, it means a satisfying and seamless experience. Doshii was launched in 2016 and is...

  • Customer Engagement Manager

    5 days ago

    Melbourne, Australia RTG Pty Ltd Full time

    Join an organisation to make a difference in the future of education - Continuously learn and grow your tech skills and experience - Birthday Leave, Salary sacrifice, flexible working hours Are you looking for a role that is all about developing customer relationships and leading a team to deliver exceptional customer experiences? Would you like to be part...

  • Customer Engagement Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Intopia Full time $90,000 - $110,000 per year

    This role is a remote role - anyone who is based in Australia or New Zealand is eligible to apply. You can submit your application (including answers to included questions) by e-mail to .digital.Hi, we are IntopiaWe are a digital consultancy with a difference. We're change makers. We believe everyone has a right to inclusive digital experiences. This is our...

  • Member Engagement Consultant

    2 weeks ago

    Melbourne, Australia Health Employees Superannuation Trust Australia Full time

    **Be inspired everyday - let your work make a difference #Superwithimpact** More than one million Australians trust HESTA with their money. HESTA is a top-performing industry super fund working for real-world impact. We use our expertise and influence to deliver strong long-term returns while accelerating our contribution to a more sustainable world. HESTA...

  • Customer Services Manager

    5 days ago

    Melbourne, Australia Sherry Consultant Services Full time

    **You will be required to;** - Streamline our service and compliant related processes - Review and develop policies, programs and procedures related to customer service - Deliver training & communication with customer service staff - Recruit, manage, motivate, mentor and develop customer service staff while nurturing an environment where they can excel...

  • Customer Engagement Lead

    5 days ago

    Melbourne, Australia Jemena Full time

    Hybrid working role with multiple flexible working options - 3 year fixed term contract - Play a pivotal role in championing the voice of customers **Customer Engagement Lead** **About Us** At Jemena, we are focused on enabling our people to reach their potential, be their true selves and enjoy working in an inclusive environment with a community focus....