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Rental / Hire Administrator

3 weeks ago

Perth, Australia UON Full time

Malaga Location
- Monday to Friday
- Family orientated business

**UON Energy for Every Future**

UON is a Western Australian integrated energy company providing turnkey energy and water solutions to the mining sector and beyond, helping our customers on their decarbonisation journey utilising the technology, skills and real experience of team members across the business.

UON is currently seeking experienced and motivated Rental Coordinator to join our Energy team in Malaga.

**About the Role**:
Reporting to the Operations Manager at Energy, the Rental Coordinator is responsible for handling customer service queries and administrative functions within the Rental department, coordinating all jobs across the rental business operations within the Energy division.

**Your main responsibilities will include**:

- Identify critical client expectations and rapidly problem solve to resolve areas of non-conformance or complaints.
- Manage and maintain all Energy jobs - Parts & service, labour hire, rental, projects.
- Engage with clients for simpler solutions at an enquiry stage or site issues/change outs.
- Manage all Rental Labour costs including installation jobs and track all variances.
- Maintain all hire records and documentation associated with equipment/resource hire.
- All contract variations addressed and submitted on time.
- Ensure all PO match quotes and have enough funds for invoicing
- Process purchase orders and prepare daily operational documents, including invoices.
- Updating spreadsheets to control equipment locations
- Timely management of customer recharge for damaged or misused equipment.
- Review/monitor direct costs.
- Timely debtors’ management in conjunction with cost controller.
- Provide administrative support to the operations manager and sales manager.
- Maintain and update hire product information and inventory management systems.
- Enhance client experience across the UON rental engagement process

**About you**:
You will be able to demonstrate a successful history of customer service excellence and superior interpersonal skills.

**Skills & Experience**:

- A minimum of 2 years' experience in a similar position such as in a Sales, Service, Rental, Scheduling role.
- Experience in equipment rental preferably in a power generation and/or dewatering environment
- Experience providing high level customer service
- Experience with customer invoicing
- Communication skills (written/interpersonal)
- Critical thinking and problem-solving skills
- Organisational and time-management skills

**What UON can offer you**:

- A corporate Health Cover Plan exclusive to UON employees
- Training and Development programs (apprenticeship, traineeship, internal training)
- Career development opportunities working with some of the best in the industry
- A fun, active social club

Only those with the unrestricted right to work in Australia will be considered.

UON is an Equal Opportunity Employer, and we strongly support diversity in our workforce. Applicants from diverse backgrounds and Aboriginal and Torres Strait Islanders, are encouraged to apply.