Complex Public Liability Claims Specialist

22 hours ago


Brisbane, Australia Haylo People Full time

100 - 120 Complex Claims per Portfolio with a supportive team
- 1 Day a Week in Office or Fully Remote Available
- $120,000 - $140,000 Salary Package + Annual Business Performance Payment

This is a full-time role that can be worked from one of their offices in Melbourne, Sydney, Brisbane, or Perth with 1 day a week in the office. If you are located outside these areas, there is also an opportunity for a fully remote role.

This is an initial 2-year contract with opportunities for internal movements or extension based on induvial circumstances.

The portfolio is a mixture of sensitive historic and new claims ranging between 100 - 120 professional standards claims in the portfolio. You will take pride in supporting the claims process and managing the claims including, mediation, facilitation, and negotiations.

The Benefits:

- $120,000 - $140,000 Salary Package + Annual Business Performance Payment
- 1 x Registered Day off per month
- Once a month complimentary psychological support session
- Discounts on the gym, professional development, and partner offers

The Role:

- Process and manage professional standards claims from lodgement to finalisation within the financial authority level.
- Provide specialist technical advice and support to internal and external clients.
- Providing timely, clear, and concise written and verbal communications to clients including updates on claim strategy
- Provide advice on policy construction, interpretation, and insurance coverage.
- Represent the insurer and client at mediations/conferences and facilitations and negotiation.
- Conduct bi-annual comprehensive file reviews within stipulated timeframes to ensure all claims are being managed in accordance with the insurer's policies and procedures
- Engage and provide specific instructions to solicitors, investigators, and barristers within the financial authority level

Your Background:

- Large loss, complex indemnity claims experience or a personal injury legal background.
- Legal qualifications are beneficial but not mandatory with demonstrated experience in defendant personal injury insurance litigation.
- Established knowledge and experience in end-to-end public liability insurance claims management.
- Expertise in managing and servicing a niche claims portfolio.
- Proven skills in client relationship management.



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