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Student Success Officer

3 weeks ago

Perth, Australia Kaplan Australia Full time

**Be part of the journey leading an established pathway college**:

- **26 days’ holiday including 1 for your birthday**:

- **Permanent full-time position based in Perth**:

- **Contribute to the success of the expansion of Murdoch College**

**Role**:
We are looking for a Student Success Officer to ensure a smooth integration of different student services areas leading to better student experience and business outcomes.
**Responsibilities**
- Assisting students with their unit choices, career counselling, ensuring a smooth study journey and overall welfare of all students
- Assist in enrolment processes in liaison with the Admissions and Enrolments Team
- Assist in timetabling in liaison with the Academic Manager and College Director
- Monitoring the academic progress and attendance of students and referral of students to academic support when necessary
- Respond to relevant queries from senior management, marketing and academic staff as required
- Communicate with the finance department regarding any payments received at the campus, and ensure communication regarding any changes are passed on to finance in an accurate and timely manner
- Collection and dissemination of information to students, e.g. study skills, presentations, websites, university deadlines etc
- Liaise with the tertiary sector, relevant faculties and administrative units of Murdoch University
- Regularly co-ordinate with teachers to get under 18 students report and conduct regular fortnightly meetings
- Liaise regularly with student residences regarding student experience, student bookings, arrivals and mediate any problems or difficulties
- Liaise with Admissions, and as a team with other Student Services staff, on post-admission enrolment processes
- Be a productive member of the Kaplan team by displaying the Company values through your day to day role

**Requirements**:

- Ability to develop good relationships with stakeholders
- Demonstrated understanding of the Australian Education system
- Excellent oral and written communication skills
- Excellent organisational, planning and interpersonal skills
- Attention to detail
- Efficient in multi-tasking
- Adaptable to the changing work environment
- Ability to work under pressure
- IT literate (word, excel, outlook)
- Results-orientated, ambitious and highly self-motivated
- Ability to work flexible hours, including overtime and weekends, if required
- Ability to plan, control, coordinate and manage activities with mínimal supervision
- Ability to quickly learn new systems
- Valid West Australian Working with Children Check
- Direct knowledge or experience of the international education sector (desirable)
- Advanced skills in the use of computerised information systems (desirable)
- Up-to-date working knowledge of key legislation, policies and procedures relevant to international students (desirable)

**Kaplan International and the University of Adelaide**
Kaplan International (Australia and New Zealand), offers you the opportunity to work for one of the world’s leading providers of lifelong education. We have around 1000 people who work across a range of professional and academic roles in our offices and campuses across the two countries.
Murdoch College, offers various English courses and pathways into Murdoch University undergraduate and postgraduate programs. Graduate successfully from our Foundation Studies program and you’ll progress straight into the first year of your chosen degree. Our courses have been designed to improve your English language and academic skills and prepare you for a seamless transition to Murdoch University.
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**Job Types**: Full-time, Permanent