Mepacs Dispatch and Administration Clerk

1 week ago

Melbourne, Australia Peninsula Health Full time

Location: Melbourne | Southern Metropolitan

Job type: Part time

Organisation: Peninsula Health

**Salary**: Salary not specified

Occupation: Administration/Secretarial, IT and Telecommunications, Other

Reference: 33534
- **Immerse yourself in an inclusive, diverse and supportive culture**:

- **Work with a Small Team**:

- **Frankston, Mornington Peninsula & surrounding locations**

**Who We Are and What We Stand For**

Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care. To realise this vision we need people who strive for a sense of achievement, take an interest in their individual growth, enjoy innovation and looking for ways to improve and have a passion for communicating and connecting with others.
In representing Peninsula Health, we expect all employees and volunteers to reflect our values:
**Be the Best, Be a Role Model, Be Open and Honest, Be Compassionate and Respectful and Be Collaborative.** We are One Peninsula Health.

**What You Will Be Doing**

The MePACS Dispatch and Administration, based in the MePACS workshop, is responsible for, but not limited to,
- Sorting inward Mail and distributing to relevant areas within Mepacs
- Follow up of alarms not returned by clients and installers
- Dispatch of alarms to clients and installers
- Assisting the help desk area with Dispatch
- Assisting mepacs Workshop assistance with returned alarms

The role will be required to meet performance timeframes for actions and turnarounds, undertake specific in-service training and be required to monitor when needed by MEPACS.
Key Responsibilities
Analysing, diagnosing and organising appropriate follow up to ensure all clients alarm units are returned in a timely manor
- Ensuring that a professional service is provided to all clients, contacts and members of the public in relation to all aspects of the monitoring service, including client response, data and document management (electronic and paper)
- Providing administration support to the mepacs workshop and help desk
- Dispatch of Alarm units to clients in a timely manner and in line with KPI’s
- Provide support and Advice to other MePACS teams

**What Next**

If you experience any issues signing in or registering, please feel welcome to contact us - the People, Experience & Performance Team on (03) 9784 2700.

**Additional Requirements**

This role must be fully vaccinated for Covid-19 and meet the requirements of the Peninsula Health immunisation policy.

**Join Peninsula Health and help us to deliver safe, personal, effective & connected care to every person, every time.

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