Mepacs Emergency Response Team Leader

1 week ago

Melbourne, Australia Peninsula Health Full time

Location: Melbourne | Southern Metropolitan

Job type: Not provided

Organisation: Peninsula Health

**Salary**: Salary not specified

Occupation: Administration/Secretarial, Finance, Health and Allied Health, IT and Telecommunications, Medical

Reference: 30076

**- Mornington Peninsula Location**
- **Competitive Salary and Salary Packaging**:

- **Onsite Car Parking**

**Who We Are and What We Stand For**

Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care
In representing Peninsula Health, we expect all employees and volunteers to reflect our values: Be the Best, Be a Role Model, Be Open and Honest, Be Compassionate and Respectful and Be Collaborative. We are One Peninsula Health.

**What You Will Be Doing**

MePACS is a Personal Alarm Call Service operated by Peninsula Health providing call services to approx. 40,000 elderly, disabled or vulnerable members of the community to support their independence and safety in the home. The MePACS Emergency Response Service is the first point of contact for clients who are experiencing a medical emergency.
The MePACS Team Leader in Emergency Response Operator is a critical role in the MEPACS service delivery structure, responsible for supporting the delivery of effective supervision of Emergency Response Operators to deliver a consistently high level of service to clients. This role is a roataional four on four off Roster.
Day Shifts 6.30am to 4.30pm
Afternoon Shifts 12pm to 10pm
Backfill of Night Shifts as required - 10.00pm to 8.00am

Essential to this position is a proactive and supporting approach to ongoing development, performing the role of Team Leader, including managing employees and the ability to manage and control extreme situations with calmness and leadership.

**What You Need**

We anticipate you will have:

- The role of Team Leader is to Supervise Emergency Response Operators on each shift, allocating break times and managing workflow by monitoring Q Master and allocating calls so that all KPI’s are met for each shift
- Flexibility to work across all shifts as required.
- Train, coach and develop staff members in MEPACS policies and procedures
- Manage the behaviour and productivity of the Emergency Response Operators on each shift, by modelling appropriate behaviour.
- Maintain staffing levels for each shift, answer calls from Emergency Response Operators who are unable to attend a rostered shift,, fill vacant shifts on Roster On by notifying staff members of available shifts by SMS
- Manage & produce standard reports for MePACS Management

Please view our attached Position Description for a detailed outline of essential criteria

**What Next**

If you experience any issues signing in or registering, please feel welcome to contact us - the People, Experience & Performance Team on (03) 9784 2700.

**Additional Requirements**

The successful applicant will need to obtain an NDIS Worker Screening Check (this will be at your own cost)

**Join Peninsula Health and help us to deliver safe, personal, effective & connected care to every person, every time.

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