General Manager

2 weeks ago

Surfers Paradise, Australia - Waza Pty Ltd as Trustee for The Warwick Fordham Family Trust Full time

Budds In Surfer is quality backpacker / hostel accommodation situated only 5-minute walk from Surfers Paradise Beach, Gold Coast

We are seeking a full-time dedicated and highly motivated Manager to be responsible for overseeing and maintaining total operation of the hostel

Salary offers: 65k - 70k + superannuation

**Requirements**:

- Oversee all operations including staffing, rostering, event planning, functions, stocktaking and financial reporting
- Implementation and ongoing follow-up of company training procedures and customer service goals.
- Ensure the cleanliness, organization, and overall appearance of the complex meets company standards and is in proper working order inside and outside.
- Ensure that staff is in proper uniform and neat in appearance.
- Enforce and practice safety procedures to ensure a safe environment for
- employees and customers.
- Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits
- Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
- Communicate with customers when appropriate and Respond to all guest complaints.
- Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc
- Assign duties to staff and schedule shifts.
- Schedule and attend monthly employee meetings.
- Responsibility of covering all shifts.
- Providing friendly and competent customer service.
- Reporting for work in a timely manner when scheduled with regular and consistent attendance.

**Essential requirements**:

- Relevant Diploma
- Minimum 2 years’ relevant work experience
- Excellent communication skills including negotiation, problem solving, conflict resolution,
- Fluency in English; knowledge of other languages is a plus
- Understanding of all hotel management best practices and relevant laws and guidelines
- Excellent customer service skills as well as a business mindset
- Demonstrable aptitude in decision-making and problem-solving
- Reliable with an ability to multi-task and work well under pressure
- Outstanding leadership skills and a great attention to detail

**Salary**: $65,000.00 - $70,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- SURFERS PARADISE, QLD 4217: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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