Plan Administration

2 weeks ago

Melbourne, Australia Mercer Full time

**Employer Support - Customer Service Specialist**

**What can you expect?**

What we offer is a chance to join a company that is not only winning, but is transforming in the most exciting way possible. Our CEO, David Bryant, is dedicated to Mercer Australia being a “people first” culture. This means that great performers are greatly rewarded. We pride ourselves on providing outstanding career development, learning opportunities, financial rewards and we are committed to making your journey with us FUN.
- _ Voted #1 HR Consulting Company Globally_
- _ Prestigious Melbourne CBD (Docklands) or Wollongong office _
- _Great Package _
- _Great time to join this global organisation in Growth Phase _

**What is in it for you?**

At Mercer, we recognize that our most important asset is our people. We offer benefits and programs that support career development such as professional development support, exam and study assistance and global rotation opportunities which will support and nurture you with every opportunity to reach your full potential. We also recognise the value of healthy, happy colleagues and promote a culture of care and wellbeing, offering benefits such as flexible working and much more
- Leading training and development program
- Professional environment where your career path really matters and is supported in our global organization
- Great team environment with energetic and supportive colleagues
- Genuine work life balance

**We will count on you to**:
This customer-focused administration team is responsible for the provision of quality administration services to employers via outbound calling. The primary purpose of this role is to respond to employer E-Commerce and SuperStream enquires related to our online products.

**Responsibilities**:

- Proactively making outbound phone calls to BT Super employers to assist through complex SuperStream and contribution data queries related to our online employer platforms
- Support our online employer platforms to ensure data quality and functionality is maintained
- Assisting employers with file format errors and upgrading files where required
- Completion of daily and ad hoc tasks as required.
- Contribute to the overall team morale by maintaining professional and positive working relationships with work colleagues and adhering to Mercer policies and procedures
- Meet all compliance requirements, including timely reporting of identified compliance issues.

**What you need to have**:
**Education**
- VCE/HSC or equivalent

**Experience**
- Proven experience within an administration or customer service environment
- Superannuation experience (min 2 years)
- Involvement in a team environment preferred

**Knowledge & Skills**
- Phone-based customer service skills
- Computer skills (basic Excel, Word & typing skills)
- Attention to detail
- Process and task focused
- Solid understanding of superannuation processes relating to SuperStream and contributions
- Ability to work under pressure to meet strict deadlines
- Show initiative and contribute to a continuous improvement environment
- Enjoy working in a team environment

**About us**:
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.

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