Ndis Support Coordinator

Job Title: Support Coordinator Superstar (with Rostering and Payroll Skills)

Company Name: Care by Phoenix - NDIS Registered Disability Services Provider

Location: Wynnum

**Job Type**: Full-Time

Care by Phoenix is a boutique NDIS registered disability services provider that is dedicated to providing high-quality support services to individuals in need. We are committed to empowering individuals with disabilities and improving their quality of life.

We are currently seeking a dedicated and compassionate Support Coordinator to join our team. As a Support Coordinator, you will be responsible for working closely with individuals, their families, and support teams to develop and implement comprehensive support plans for a very manageable caseload. You will serve as the main point of contact, coordinating and advocating for necessary support services and resources to enhance the quality of life for our clients. With your Rostering and Payroll skills, you will also play a critical role in ensuring smooth operations by efficiently coordinating support services, managing staff rosters, and handling payroll-related responsibilities.

We are currently seeking a highly organised and detail-oriented person to join our team. In this role, you will be responsible for coordinating support services for individuals, as well as managing staff schedules and ensuring accurate and timely payroll processing. Your expertise in rostering and payroll will be crucial in maintaining efficient operations and ensuring both individuals and staff members are properly supported. Experience with Visual Care software would be favourable.

**Responsibilities**:

- Conduct initial assessments to determine individual needs and goals
- Coordinate support services for individuals, ensuring their needs and preferences are met
- Develop individualised support plans in collaboration with the individual, their family, and support team
- Coordinate support services, including medical, therapy, education etc.
- Advocate for individuals to ensure they receive appropriate support and resources
- Monitor and evaluate the effectiveness of support plans and make necessary adjustments
- Provide guidance and support to individuals and their families to navigate available community resources
- Foster positive relationships with service providers, agencies, and community organisations
- Maintain accurate and up-to-date records and documentation
- Participate in team meetings and professional development opportunities
- Develop and manage staff rosters, taking into account individual requirements and staff availability
- Collaborate with team members to ensure appropriate staffing levels and coverage
- Monitor and track staff attendance, leave requests, and other scheduling-related matters
- Liaise with support workers and other relevant personnel to communicate changes or updates to schedules
- Assist with the recruitment and onboarding of support workers, including conducting interviews and providing necessary training
- Maintain accurate records of rostering, payroll, and related documentation
- Provide guidance and support to staff members regarding rostering and payroll matters

Qualifications:

- A minimum of 2 years experience working within the NDIS environment, ideally in a Support Coordinator role.
- Demonstrated experience engaging and working with individuals with disability, family members, service providers and other community-based organisations.
- Demonstrated understanding of person-centred practice.
- NDIS Worker Screening Check & Working with Children Check
- A current unrestricted QLD Drivers Licence and have access to a comprehensively insured motor vehicle.
- Ability to prioritise work, manage time and meet deadlines.
- Attention to detail and high-level discretion and confidentiality in dealing with Participant's personal information.
- The ability to work independently and autonomously with limited supervision.
- Be technologically savvy, enjoy thinking creatively and embrace problem-solving.
- Excellent written & verbal skills, with the ability to prepare clear and accurate reports and correspondence as required.
- Proven ability to monitor budgets and contribute to the budget development process.
- Experience in rostering, and payroll management
- Strong knowledge of rostering systems and Visual Care software
- Understanding of relevant employment regulations and compliance requirements

**Benefits**:

- The opportunity to grow and advance your career within the company
- The position will allow the successful applicant to work from our head office in Wynnum, with hours predominantly 9am-5pm, allowing for some flexibility to create a work/life balance.
- 38 hours per week.
- Up to 4 weeks annual leave.
- Generous Salary up to $45.00 per hour + Super (based on experience).
- Phone, Laptop and basic office equipment provided.

**Salary**: $70,000.00 - $80,000.00 per year

Schedule:

- 8 hour shift

Work Location: In person