Outpatients & Day Medical Centre Administration Team Leader

4 days ago

Sydney, Australia Northern Beaches Hospital Full time

Are you a motivated and passionate Team Leader or Administrator looking to step up into a rewarding career opportunity?

Our **Outpatients Department** **& Day Medical** **Centre** at Northern Beaches Hospital is looking for a friendly experienced **Administration Team Leader** member for a **full-time role** **Monday
- Friday**.

As a Team Leader your responsibilities will include:

- Lead, organise and support ward clerks in Outpatients and Day Medical Centre
- Manage and oversee administrative functions, efficiency and team success
- Rostering
- including covering sick, holiday leave & recruitment
- Evaluate team performance
- conduct performance reviews
- Conflict resolution - guide your team and handle challenging enquires with patients and stakeholders in a friendly and professional manner
- Ensure bookings, referrals and waitlists are efficiently managed, while being responded to in a timely manner
- Maintain a high standard of patient information data collection and processing of medical records
- Liase with clinical staff for management of clinics
- Liaison with other areas of the hospital for correct patient admissions and appointments
- Ensure management of patient electronic records for the privacy and confidentiality of patient information
- Develop and implement administrative policies and procedures
- Plan & coordinate team meetings & sharing of information
- Undertaking general administration duties

Essential Criteria:

- Strong team management and conflict management skills
- Experience in an administration of acute patient focused healthcare facility/hospital,
- Highly developed interpersonal and time management skills with the ability to work in multidisciplinary work environments,
- Good computer literacy & sound knowledge of Microsoft Office (Outlook, Word, and Excel)
- A track record of providing great service and customer experience
- Strong attention to detail
- Strong interpersonal communication and report writing skills
- Ability to work independently and within a team environment
- WebPas Hospital system experience (Desired)

Benefits on offer:

- Discounted onsite parking
- Discounted gym memberships including Fitness Passport
- Employee Assistance Programs
- Salary Packaging via novated lease

**About Northern Beaches Hospital**

Operated by Healthscope, Northern Beaches Hospital (NBH) is located in Frenchs Forest, only 13kms north of Sydney CBD. The hospital is a contemporary 488 bed facility comprising of 60% public and 40% private beds. Providing a wide range of health services to the local community, including Surgery, a 50 bed Emergency Department, Intensive Care, Birthing, Paediatrics, Cardiac, Mental Health, Dialysis, Cancer Centre and Outpatients.
NBH has 14 operating theatres, one hybrid/cardiac catheter theatre, two Catheter Laboratories and four endoscopy procedure rooms, all supported by a critical care unit which includes two intensive care wards.
Northern Beaches Hospital is a dedicated facility for all patients in the local area. It was thoughtfully designed to optimise patient safety and overall experience, and to provide meaningful management and operational efficiencies that benefit everyone.
Key to the hospital’s success is a highly skilled and expert team of staff who are supported by a comprehensive range of professional development opportunities.

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