Scheduling Assistant

2 weeks ago

East Perth, Australia Just Better Care Full time

Are you passionate about making a positive difference in your local community?
- Assist customers to live independently in their home, keeping them safe and connected to their community.

We are looking for a permanent part-time scheduler to join our caring and dynamic office team in East Perth Metro. Just Better Care Schedulers play a key role in helping families receive the care and support services they need in a timely and appropriate manner.

At Just Better Care East Perth Metro we only service Home Care Packages
- so if this something you are passionate about we would love to hear from you.

We require experience with Procura scheduling system.

Flexible working arrangements and ongoing training provided.

**About us**:
Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently. For over 15 years, we have been supporting older people to live independently in their own homes and stay connected to their local community.

Our friendly, compassionate and experienced team makes this possible.

**Duties and responsibilities include**:

- Developing and managing customer service schedules, Community support professional rosters and Coordinator day to day entering of schedule requests
- Preparing and transmitting schedules for customer services to Community Support Professionals
- Arranging replacement staff to cover planned or unplanned absences and shift changes
- Liaising with customers and employees to ensure roster needs are met.
- Maintaining and updating data in company information systems
- Meeting the specified standards for the delivery of quality in-home care and support services

**About you**:

- Caring, compassionate & friendly
- Demonstrated high level verbal and written communication skills, including familiarity with, and confidence in using, the Microsoft Suite
- Proven relationship management with all internal and external stakeholders, as well as good interpersonal, negotiation and problem solving skills
- Ability to work as part of a team

**What you will need**:

- **ESSENTIAL**:

- Experience with the program Procura
- Current Police Clearance

**Next steps**:
**Possible starts with you

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