Systems Support Lead

**Introduction**:
Lead System Support That Makes a Difference
Are you passionate about using systems and training to drive meaningful change in early education? Join St Nicholas as a Permanent full time Systems Support Lead, where you’ll lead the implementation, optimisation and ongoing support of our Childcare Management System (CCMS) across multiple services.
In this vital role, you’ll be the go-to expert for system functionality—partnering with leaders and frontline staff to deliver seamless rollouts, provide training and drive continuous improvement. Your work will directly support our commitment to quality care, compliance and operational excellence.
**What You’ll Bring**:
Proven experience working with CCMS or similar platforms
Solid understanding of early education regulations and workflows
Strong communication and training skills with a service-first mindset
A collaborative approach and a drive for process improvement
About You
You’re a systems thinker who understands the power of good technology in enhancing service delivery. With a background in early education and a knack for simplifying the complex, you enjoy supporting others and solving problems with clarity and care.
You're calm under pressure, proactive in your approach, and known for building strong, trusted relationships across diverse teams. You take pride in making systems work for people—and not the other way around.
**Description**:
POSITION DESCRIPTION
The purpose of this position is to lead St Nicholas operational systems and provide support with the rollout, training, implementation and maintenance of internal and external systems, including the Childcare Management System (CCMS).
The role will provide product direction and assistance in making decisions regarding St Nicholas’ use of relevant systems including CCMS.
This position also plays an important role in providing mentorship, support and advice to Nominated Supervisors and employees on the functionality of the system and contributes to ongoing optimisation to ensure the system remains fit for purpose.
The incumbent commits to working within Work Health and Safety guidelines and Code of Conduct at all times whilst in the employ of the Catholic Diocese of Maitland-Newcastle.
**Skills and Experiences**:
EXPERIENCE/CRITERIA
- Extensive experience in early education settings and deep understanding of processes and regulatory requirements.
- Sound knowledge of childcare management systems.
- Experience in providing mentorship, training and support to leadership and frontline workers in the effective use of childcare management systems.
- Highly developed administrative and organisational skills with a sound ability to organise, prioritise and multitask in order to execute work accurately, meet deadlines, manage competing demands, and respond to changing circumstances.
- Demonstrated ability to develop and positively communicate and engage with internal and external stakeholders.
- A high level of competency and ability to utilise various databases Microsoft Word, Outlook, PowerPoint, Excel and SharePoint.
- Demonstrated experience in developing and implementing information management strategies, preparing reports/documentation and providing high level administrative support to support the delivery of services across a wide range of stakeholders. Knowledge of parenting practices that support parent-child relationships.

QUALIFICATIONS
- Experience with system development and implementation of processes and training and ongoing support in the use of childcare management systems.
- Qualification in Early Childhood Education and Care
- Current Working with Children Check.
- Current unrestricted Class C Driver’s Licence.
- National criminal history check clearance.
- Project management, business administration or governance (Desirable).

Interested??
If you genuinely share our passion for Early Childhood Education we would love to hear from you APPLY now.
Applications for this position will only be considered if submitted through the following platforms: our careers page on our website, mnpeople, Indeed, Seek, or LinkedIn.
**For any questions, please contact**:
Jodie Miller - Talent Partner
T: 02 4979 1368
Additional Information
The Diocese of Maitland-Newcastle is committed to safeguarding children and vulnerable persons and preventing those in our care from suffering abuse or neglect. It is committed to implementing and maintaining compliance with the NSW Child Safe Standards and the National Catholic Safeguarding Standards and takes a zero-tolerance approach to abuse of children or vulnerable persons.
All who work in the name of the Diocese must comply with the Diocesan Safeguarding Framework Policy and act in accordance with the Diocese’s Code of Conduct which includes the Diocese’s Safeguarding Commitment Statement. Employees are required to undergo a National Police Check and retain a valid NSW Working with Children Check where necessary, in accordance with legislation.