Dispatch Operator

5 days ago

Adelaide, Australia Ventia Pty Limited Full time

Dispatch Operator

**Date**:18 Aug 2025

**Location**:Adelaide, SA, AU, 5000

**Company**:Ventia
- We’re currently hiring for a full-time Dispatch Operator. Flexibility is essential, as shifts may vary across mornings, evenings, weekends and public holidays to meet operational needs.

**Benefits**
- Be part of a diverse team that values collaboration and different perspectives in an inclusive and supportive culture.
- Access to a variety of health and wellbeing initiatives, including discounted health insurance and our employee assistance program.
- VenPerks - Our employee benefits platform. Access discounts at over 450 retailers across Australia.

**About the role**
As a Dispatch Operator, you will be responsible for handling dispatch, jeopardy management and subcontractor calls while working across multiple contracts using Click. Training will be provided to set you up for success as you take on a range of responsibilities, including:

- Dispatch work orders through FES/Click, ensuring timely delivery of high-priority jobs to trades.
- Manage multiple contracts while multitasking across systems and communication channels.
- Support inbound call overflow and respond to subcontractor inquiries, including access issues.
- Liaise with site supervisors to allocate jobs and ensure smooth coordination.
- Action Freshdesk tickets to resolve overdue, reallocated, or cancelled work orders.
- Monitor work order outcomes, meet team KPIs, and contribute to overall productivity.
- Provide a positive customer experience, matching needs with effective solutions.
- Maintain accurate records across databases, spreadsheets, and documents.

**About You**
- Prior experience in a similar position, along with a positive attitude and team-oriented approach.
- You’re confident handling objections, resilient during challenging calls, and quick to build rapport with customers from diverse backgrounds.
- Comfortable with technology, you work well across different systems including CRMs, and consistently meet KPIs, productivity goals, and AHT targets.
- You thrive in high-volume, fast-paced environments and stay focused on continuous improvement and personal growth.
- Experience within Defence or Housing contracts. (Highly regarded)

**About Ventia**
Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate.

**Diversity**
Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, Women, Veterans and spouses and people with disabilities.

**How to apply**
If you are looking to expand your career with a business that rewards and values its employees, please

**Position Reference Number: 164081

  • Dispatch Manager

    2 days ago

    Adelaide, Australia Stratco (Australia) Pty Limited Full time

    Overview - Iconic organisation, team centred culture - Genuine opportunity to make your mark - High tempo transport and dispatch operations Stratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation...

  • Storeperson / Dispatch

    2 weeks ago

    Adelaide, South Australia Maxilift Australia Pty Ltd Full time $40,000 - $60,000 per year

    MAXILIFT AUSTRALIA – With world leading brands and a commitment to excellent customer service, Maxilift Australia are a major Australian dealer for Vehicle Loading Equipment.Maxilift - Leading the market in small cranes for 25 yearsTommyGate - Niche product with amazing potentialUNIC - The superior straight liftEffer - World Leader in large Knuckle...

  • Dispatch Manager Gepps Cross

    4 weeks ago

    Adelaide, Australia Stratco (Australia) Pty Limited Full time

    Overview Stratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, Stratco has supplied a comprehensive range of products to the building and construction industries,...

  • Dispatch Worker

    3 weeks ago

    Adelaide, Australia Www.chandlermacleod.com Full time

    Overview We are currently seeking reliable and hardworking forklift operators to join our client's dispatch team working in the poultry industry. You will be responsible for various tasks including unpacking/packing pallets, transporting stock, and some forklift operation. You will be working in a fast-paced production environment, which requires a high...

  • Warehouse Operative

    2 weeks ago

    Greater Adelaide SA, Australia HAYS Full time

    Warehouse Operative needed for a government warehouse **Your new company** Our client is a government department looking to add to their team of warehouse operatives. Based in the Northern Suburbs, this role will have you working as part of a close-knit team assisting in all areas within the warehouse. **Your new role** As a warehouse operative you will be...

  • Warehouse Operative

    2 weeks ago

    Adelaide CBD, Australia UNIPO Full time

    **Warehouse Operative** Adelaide **What you will enjoy doing** - You will be responsible for the dispatch and receipt of goods - In addition, picking and packing of orders as per our customers' requirements is part of your role - Furthermore, you ensure Inventory Management are up to date utilizing SAP System - Proactively working within the team, you...

  • Call Centre Operator

    5 days ago

    Adelaide Region SA, Australia PERSOLKELLY Full time

    PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options. **PERSOLKELLY brings together the legacy and experience of four organisations that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in 1946; SKILLED,...

  • Operator Mine Control Underground

    2 weeks ago

    Adelaide, South Australia BHP Full time $90,000 - $120,000 per year

    About BHPAt BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and...

  • Transport Operator

    1 day ago

    Adelaide, South Australia BlueScope Full time $40,000 - $100,000 per year

    Job Description BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We're leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We're proud of brands, like...

  • Machine Operator

    3 weeks ago

    Adelaide, Australia Detmold Group Full time

    Join a team that values precision, safety, and continuous improvement. We’re seeking ahands-on Machine Operatorwith a strong mechanical aptitude to join our dynamic production team. If you take pride in your work, enjoy solving problems, and want to grow your skills in a supportive environment, we’d love to hear from you. About the Role As a Machine...