Dispatch Operator

3 days ago

Adelaide, Australia Ventia Pty Limited Full time

Dispatch Operator

**Date**:18 Aug 2025

**Location**:Adelaide, SA, AU, 5000

**Company**:Ventia
- We’re currently hiring for a full-time Dispatch Operator. Flexibility is essential, as shifts may vary across mornings, evenings, weekends and public holidays to meet operational needs.

**Benefits**
- Be part of a diverse team that values collaboration and different perspectives in an inclusive and supportive culture.
- Access to a variety of health and wellbeing initiatives, including discounted health insurance and our employee assistance program.
- VenPerks - Our employee benefits platform. Access discounts at over 450 retailers across Australia.

**About the role**
As a Dispatch Operator, you will be responsible for handling dispatch, jeopardy management and subcontractor calls while working across multiple contracts using Click. Training will be provided to set you up for success as you take on a range of responsibilities, including:

- Dispatch work orders through FES/Click, ensuring timely delivery of high-priority jobs to trades.
- Manage multiple contracts while multitasking across systems and communication channels.
- Support inbound call overflow and respond to subcontractor inquiries, including access issues.
- Liaise with site supervisors to allocate jobs and ensure smooth coordination.
- Action Freshdesk tickets to resolve overdue, reallocated, or cancelled work orders.
- Monitor work order outcomes, meet team KPIs, and contribute to overall productivity.
- Provide a positive customer experience, matching needs with effective solutions.
- Maintain accurate records across databases, spreadsheets, and documents.

**About You**
- Prior experience in a similar position, along with a positive attitude and team-oriented approach.
- You’re confident handling objections, resilient during challenging calls, and quick to build rapport with customers from diverse backgrounds.
- Comfortable with technology, you work well across different systems including CRMs, and consistently meet KPIs, productivity goals, and AHT targets.
- You thrive in high-volume, fast-paced environments and stay focused on continuous improvement and personal growth.
- Experience within Defence or Housing contracts. (Highly regarded)

**About Ventia**
Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate.

**Diversity**
Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, Women, Veterans and spouses and people with disabilities.

**How to apply**
If you are looking to expand your career with a business that rewards and values its employees, please

**Position Reference Number: 164081

  • Dispatch Operator

    2 weeks ago

    Adelaide, Australia Ventia Pty Limited Full time

    Dispatch Operator **Date**:11 Jul 2025 **Location**:Adelaide, SA, AU, 5000 **Company**:Ventia - We’re currently hiring for two full-time **Dispatch Operator** positions, primarily covering afternoon to evening shifts (approximately 3:00pm to 11:00pm). Flexibility is important, as weekend and public holiday work may be required to meet operational...

  • Dispatch Manager

    4 weeks ago

    Adelaide, Australia Stratco (Australia) Pty Limited Full time

    Overview - Iconic organisation, team centred culture - Genuine opportunity to make your mark - High tempo transport and dispatch operations Stratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation...

  • Dispatch Manager Gepps Cross

    2 weeks ago

    Adelaide, Australia Stratco (Australia) Pty Limited Full time

    Overview Stratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, Stratco has supplied a comprehensive range of products to the building and construction industries,...

  • Laboratory Logistics Officer

    2 weeks ago

    Greater Adelaide SA, Australia PERSOLKELLY Full time

    PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options. PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options. **PERSOLKELLY brings together the legacy and experience of four...

  • Service Dispatch Coordinator

    7 days ago

    Adelaide Region SA, Australia Siemens Healthineers Full time

    Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally...

  • Forklift Operator

    2 weeks ago

    Adelaide Region SA, Australia HAYS Full time

    Forklift Operators Wanted for Virginia-based Produce Company **Your new company** Our client is a family-run produce company that has enjoyed such growth over the last 50 years that they now span three states. Despite their size, they still prioritise their people and pride themselves on how they treat their staff. Due to yet another step up for them,...

  • Operations Assistant

    2 weeks ago

    Adelaide, Australia SA Government -COURTS ADMINISTRATION AUTHORITY Full time

    **Courts Administration Authority** **Job reference**: 672005 **Location**: 5000 - ADELAIDE **Job status**: Ongoing **Eligibility**: Open to Everyone The Operations Assistant is responsible for supervising specimen collection from Treatment Intervention Court participants. The Operations Assistant is responsible for the delivery of high quality customer...

  • Forklift Operator

    2 weeks ago

    Adelaide Region SA, Australia HAYS Full time

    **Your new company** Our client is a family-run produce company that has enjoyed such growth over the last 50 years that they now span three states. Despite their size, they still prioritise their people and pride themselves on how they treat their staff. Due to yet another step up for them, they’re looking for multiple forklift drivers to assist in either...

  • Storeperson | Forklift Operator

    5 days ago

    North Adelaide, South Australia Synergie Australia Full time $72,000 per year

    We think outside the box by redefining recruitment.Through long-term partnerships, we connect the right people with the right opportunities to shape careers and drive change in Australia and beyond.Synergie is seeking a Storeperson / Forklift Operator for a client located in Wingfield. This role is a Day Shift position with the opportunity for a long-term...

  • Warehouse / Forklift Operators

    2 days ago

    Adelaide, Australia Programmed Skilled Workforce Full time

    Programmed Skilled Workforce are currently looking for skilled, energetic, and reliable people to join our team in various **Forklift roles.** Our available roles range to suit your needs from 38 hours per week, Monday to Friday, with potential shift rotations that can suit your lifestyle including afternoon and night shift options with above award wages....