Service Manager

2 weeks ago

Sydney, Australia Ablepoint Australia Full time

**Ablepoint Australia | NDIS Registered Provider**

AblePoint Australia is a family-owned NDIS registered provider dedicated to delivering exceptional services to our participants. We combine compassion with competence to support individuals with disabilities in achieving their goals and living their best lives.

We are seeking a proactive and experienced **Team Leader - Service Manager** to join our team in **Concord, NSW**. This role is pivotal in ensuring the smooth delivery of high-quality services, overseeing day-to-day operations, managing staff, and supporting participants on their journey toward independence.

**Position Summary**

The NDIS Team Leader - Service Manager is responsible for supervising and coordinating the delivery of NDIS services within the Concord region. This includes managing staff performance, maintaining service quality, fostering relationships with participants and stakeholders, and ensuring participant satisfaction. The role requires excellent leadership skills, strong operational capability, and a genuine passion for supporting people with disabilities.

**Key Responsibilities**
- Provide effective leadership and supervision to Support Coordinators and Support Workers.
- Manage day-to-day operations of services including rostering, resource allocation, and staff deployment.
- Ensure participant care plans are implemented and regularly reviewed to align with NDIS goals and individual needs.
- Support the onboarding, training, and professional development of staff.
- Monitor staff performance, provide constructive feedback, and address any issues promptly.
- Maintain accurate records of participant and staff activities in line with NDIS and company policies.
- Liaise with participants, families, and external stakeholders to uphold a high standard of service delivery.
- Respond promptly to participant or family concerns, resolving complaints efficiently.
- Oversee compliance with NDIS Quality and Safeguards Commission standards.
- Manage budgets, resources, and reporting for assigned services.
- Assist with the development and implementation of new programs or service improvements.

**Essential Criteria**
- In-depth knowledge of the NDIS and disability sector, including compliance and quality frameworks.
- Proven experience in a leadership or management role within disability services or a related field.
- Excellent interpersonal and communication skills with the ability to build rapport with diverse stakeholders.
- Strong decision-making, problem-solving, and conflict resolution skills.
- High-level organisational and time management skills.
- Ability to work independently and as part of a collaborative team.
- Proficiency in Microsoft Office and the ability to learn new systems quickly.
- Current Driver’s Licence and access to a reliable vehicle.
- Flexibility to work outside standard office hours and respond to after-hours situations when required.

**Desirable**
- Formal qualifications in Disability, Community Services, or a related field.
- Experience managing Supported Independent Living (SIL) programs or similar services.
- Background in staff mentoring and training.

**Job Type**: Casual
**Location**: Concord, NSW
**Salary**: Negotiable based on experience
**Schedule**: Flexible, with some after-hours availability required

**Job Type**: Casual

Pay: $38.00 - $45.00 per hour

Work Location: In person

  • Service Operations Manager

    2 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Clerk Grade**:DCS Clerk Grade 11/12 (base salary range $145,378 - $168,130 + super) **Employment type**: Ongoing / Permanent fulltime position In-office requirements & Hybrid This role sits within the CIO Division in the Service Operations team at DCS. **About this role**: Are you seeking a new and challenging position, then look no further! This...

  • Manager, Service Operations

    6 days ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Manager, Service Operations** **Grade 11/12, Ongoing** **About this role** As the Manager, Service Operations you will be responsible for overseeing a multi-disciplinary team whilst leading and managing IT incident management and service request activities and processes. You can see the bigger picture within our large and complex Organisation to ensure...

  • Manager Medical Services

    6 days ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Manager, Medical Services - Grade 11/12** The Personal Injury Commission (PIC), within NSW Department of Customer Service (DCS), is currently looking for a Manager, Medical Services to join their team! **Benefits** - Fulltime ongoing role based in Sydney CBD - Grade 11/12; Salary package ranging from $ 134,411 - $155,445 per annum plus super - Genuinely...

  • Manager Systems

    4 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Manager Systems & Support Services, Office of the Independent Review Officer** **Clerk Grade**:11/12 **Annual Salary Range**:$149,739 - $173,174 + superannuation **Employment Type**:Temporary (12 months), Full-time **Location**:Darlinghurst, Sydney **The organisation** The IRO is an independent statutory office established under the Personal Injury...

  • Business Manager Corporate Services

    6 days ago

    Sydney Olympic Park, Australia Ambulance Service of NSW Full time

    **Position Title**:Business Manager Corporate Services **Employment Type**:Permanent Full-time **Salary range**: $127,150 - $144,444 per annum +12% Super and benefits (Health Manager Lvl 3) **Location**:NSW Ambulance State Operations Centre, Sydney Olympic Park **Applications Close**: Midnight on 27 October 2025 With your skills and experience, you can...

  • Business Manager Corporate Services

    2 weeks ago

    Sydney Olympic Park, New South Wales, Australia Ambulance Service of NSW Full time $1,525,740 - $1,733,308 per year

    Position Title: Business Manager Corporate ServicesEmployment Type: Permanent Full-timeSalary range: $127,150 - $144,444 per annum +12% Super and benefits (Health Manager Lvl 3)Location: NSW Ambulance State Operations Centre, Sydney Olympic ParkApplications Close: Midnight on 27 October 2025With your skills and experience, you can contribute to the millions...

  • Funeral Services Assistant

    1 week ago

    Sydney, New South Wales, Australia Service Corporation International Full time $30,000 - $50,000 per year

    Our associates celebrate lives. We celebrate our associates.Consider the possibilities of joining a Great Place to WorkProvides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related...

  • Manager Dispute Services

    4 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Manager Dispute Services - NSW Rental Commission** **Grade**: Clerk Grade 11/12 **Duration**: Ongoing **Location**: Sydney **About the Team** Do you want to make a difference in NSW's rental market? Join the Office of the Rental Commissioner at NSW Fair Trading. We are hiring a Manager Dispute Services to lead and manage case management of complex...

  • Senior Product Manager

    1 week ago

    Sydney, New South Wales, Australia Service NSW Full time $130,000 - $157,000 per year

    Senior Product Manager -Service NSW Digital ServicesSNSW Grade 9/10 - base salary from $130,705 to $157,4301 x Ongoing Full-Time and 1 x 9 Month Temporary Full-Time positionLocation - Haymarket, Gosford or Parramatta - 2 days per week in officeLead with Purpose. Build with Impact. Serve Millions. Are you a strategic thinker, empathetic leader, and...

  • Operational Performance Manager

    2 days ago

    Sydney, New South Wales, Australia Service Stream Full time $120,000 - $180,000 per year

    Primary LocationVIC - Melbourne - 655 Collins St Job Description SummaryService Stream are on the hunt for a new Operational Performance Manager to join our Head Office team About the RoleThe Operational Performance Manager is tasked with elevating our operations and maintenance activities through the design and implementation of a standardised...