Claim Examiner, Express Claims

Express Claims Examiner - Portfolio Solutions

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks, and provide for retirement security.

Get to know the business

AIG is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. AIG’s General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

Our Claims professionals support AIG policyholders through some of the most trying times. When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes; we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession. Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship to drive total cost of claim improvement and consistent outcomes. AIG manages claims using a wealth of technical and market knowledge about risks, business practices, and the ever-evolving legal and regulatory environment.

About the Team

The Express Claims team is a fast
- growing team to support the implementation of AIG’s new Express Claims model across our Australian Claims business. The team is made up of Examiners located across our major cities and reports into the Express Solutions - Claims Manager Australasia.

The team’s commitment is to deliver fast, fair and friendly claims service by driving timely claims resolutions.

About the role

This role will manage a portfolio of Express SME Property, Liability and Casualty claims (reasonable volume 120-150) in a proactive, efficient, cost-effective manner, while delivering a high-quality service to customers. Developing commercial relationships with internal/external stakeholders including brokers and customers.

What you need to know:
Key responsibilities will include but is not limited to:

- To resolve claims within your authority in a cost-effective manner by ensuring that claims are accurately assessed as to indemnity, liability, and quantum.
- Take a proactive approach to claims management i.e., determining at earliest juncture indemnity, liability, and quantum with a view to actioning matter to finalisation.
- Manage external service providers retained by AIG or the insured to ensure cost effective outcomes and compliance with agreed service commitments
- Communicate and manage issues on cover and quantum to clients and brokers quickly clearly and efficiently using all forms of communication
- Build and maintain solid relationships with colleagues, other AIG personnel, clients, brokers, sponsors, and other external parties Embrace a learning culture and environment and identify / communicate areas of improvement

What we’re looking for:

- You are now ready to demonstrate your acquired experience as a Property and/or Liability claims examiner
- Strong communication skills with ability to adapt as the need requires
- Problem solving skills with strategic planning and execution
- Ability to drive outcomes in a proactive manner
- Situational adaptation in approach to achieve positive outcomes
- Able to work autonomously but within a team environment
- Appreciation of different stakeholder’s interests both internally and externally with a willingness to assist as required
- Open minded, inclusive and reasonableness in approach in dealings with all claim related parties

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We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit:

- Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:
CL - Claims

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