Administration Assistant/receptionist

1 week ago

Officer, Australia Victorian Centre for Mental Health Full time

Job Description:
**Location**:Victorian Centre for Mental Health, Officer VIC 3809

**Hours**: Full time, Monday-Friday 9:00am - 5:00pm

**Award**:Health Professionals and Support Services Award [MA000027]

We are seeking a friendly, professional, and highly organised Receptionist / Administration Assistant to join our supportive team at the Victorian Centre for Mental Health, a mental health hospital dedicated to providing compassionate care and treatment for our patients.

As an Administration Assistant, you will play a crucial role in supporting the smooth operation of our office and providing administrative assistance to our team of mental health professionals. Your responsibilities will include answering phones, scheduling appointments, maintaining electronic and paper files, and assisting with any other administrative tasks as needed.

**Key Responsibilities**
- Warmly greet patients, visitors, and staff at reception and provide professional assistance
- Schedule and manage patient appointments
- Maintain accurate records and databases in our practice management software (Halaxy)
- Provide general administrative support to clinical and management teams
- Uphold confidentiality and sensitivity at all times
- Adhere to hospital and clinic policies
- Liaising in a professional and friendly manner with stakeholders e.g. GPs/third parties/etc

**About You**
- Previous experience in reception, administration, or customer service (healthcare experience highly regarded)
- Strong communication and interpersonal skills with a caring, professional approach
- Excellent organisational and time-management skills
- Proficiency in Microsoft Office and familiarity with medical/administrative software (desirable)
- Ability to remain calm, empathetic, and professional in a busy environment
- Computer skills

**What We Offer**
- A supportive and inclusive workplace culture
- Opportunities for professional development and growth within the organisation
- The chance to make a meaningful difference in the lives of patients and their families

**Job Types**: Full-time, Part-time

Work Location: In person

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