Medical Imaging Receptionist

2 weeks ago

Box Hill, Australia Imaging Associates Full time

Imaging Associates provides a fresh approach to Radiology and is owned by a team of well-respected Radiologists with practices across the Eastern suburbs of Melbourne, Gippsland and Wagga Wagga.

We are on a strong growth trajectory, with our newest clinic having opened last last year, and another to open in the coming months. We are seeking a **Medical Imaging Receptionist** **to become an integral part of this exciting and significant phase of our business journey, based at our **Box Hill** clinic.

Committed to providing a premium service to both our patients and referrers, this role is integral to the experience our patients have with us, along with the smooth running of our practice.

**What will you be doing?**

As the first point of contact, you’ll take great pride in the care and compassion you show to patients, along with the quality of the work you do. By drawing on your professionalism and friendly nature, you’ll put patients at ease, guiding them through their visit to the practice while contributing to the smooth operation of the practice.

You may be an experienced Medical Receptionist, looking to take the next step in your career and build your skills as a leader. Or, you may be looking for a career change and to use your transferrable customer service skills. Either way, we place a strong emphasis on the professional development of our team and will tailor a training program to develop and expand your skills.

**Key responsibilities include**:

- Welcoming patients and providing them with information about their appointment
- Managing calls and patient bookings
- Responding to enquiries from patients and referrers
- Managing patient invoicing and receipting

**What are we looking for?**

To be successful, you will need to have:

- Exceptional customer service skills and communication skills
- Experience working autonomously and part of a team
- Strong attention to detail and commitment to quality outcomes
- Confidence with technology
- Flexibility to work at our other sites (within local vicinity) as required
- Availability to work across a 5 day rotating roster (early and late shifts) that covers the operational hours of 8am to 8pm (Mon to Thu), 8am to 6pm (Fri) and occasional Saturday mornings (9am to 1pm)
- Multi-lingual skills (Mandarin-speaking) is highly regarded

**What do we offer?**
- Join a progressive and growing practice
- Work with an experienced, passionate and supportive team driven by providing quality and excellence in patient care
- Genuine focus on supporting you to grow and develop your career
- Tailored induction program
- Competitive remuneration

**If you believe your skill set matches this opportunity, we’d love to hear from you Please submit your CV and covering letter.

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