
Guest Experience Expert
24 hours ago
**Additional Information**
**Job Number**25095967
**Job Category**Rooms & Guest Services Operations
**Location**The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia, 3000
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management
The Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling. As The Westin associates, we rise to make each day better for our guests, our communities and each other. Discover a place where you’re given a choice to not just get up and go to work, but to rise. Join us as a Guest Services Agent to feel empowered by career growth opportunities in a people-first environment.
Position Summary:
- Rise with us and support your Guest Services team with general operational tasks
- Be an expert on the hotel and the surrounding area, reinforcing our commitment to wellness inside our walls and beyond
- Assign rooms according to guest requests and preferences whenever possible
- Handle general hotel enquiries, engage and inspire guests through each guest experience
- Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
- Build and strengthen relationships with existing and new guests, creating intimate and distinctive experiences to enable future bookings
About You:
- Experience with OPERA property management system or similar
- Relevant experience in a similar role
- Working rights in Australia
- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude
Our Benefits:
- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
-
Guest Experience Expert
3 days ago
Melbourne, Australia Marriott International, Inc Full time**Additional Information** **Job Number**25027530 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Melbourne Hotel, 27 Little Collins Street, Melbourne, Victoria, Australia, 3000 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....
-
Guest Experience Expert
24 hours ago
Melbourne, Australia Marriott International, Inc Full time**Job Number** 24084574 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Melbourne Hotel, 27 Little Collins Street, Melbourne, VICTORIA, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...
-
Guest Experience Expert
22 hours ago
Melbourne, Victoria, Australia Westin Hotels & Resorts Full timeOverviewGuest Experience Expert - Service Express role at Westin Hotels & Resorts. The Westin Melbourne location invites you to apply for the Guest Experience Expert - Service Express role. The Westin is committed to empowering guests to enhance their well-being while travelling and to rising with a people-first environment. Join us as a Guest Experience...
-
Guest Experience Expert
24 hours ago
Melbourne, Victoria, Australia Westin Hotels & Resorts Full timeOverview Guest Experience Expert - Service Express role at Westin Hotels & Resorts. The Westin Melbourne location invites you to apply for the Guest Experience Expert - Service Express role. The Westin is committed to empowering guests to enhance their well-being while travelling and to rising with a people-first environment. Join us as a Guest Experience...
-
Guest Experience Expert
2 weeks ago
Melbourne, Australia Marriott International, Inc Full time**Additional Information** **Job Number**25136207 **Job Category**Rooms & Guest Services Operations **Location**Melbourne Marriott Hotel, Corner Exhibition & Lonsdale Streets, Melbourne, Victoria, Australia, 3000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in...
-
Guest Experience Expert
6 days ago
Melbourne, Australia Marriott International, Inc Full time**Additional Information** **Job Number**25109561 **Job Category**Rooms & Guest Services Operations **Location**The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia, 3000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management The Westin is committed to empowering guests to enhance their well-being when they need it...
-
Guest Experience Expert
1 week ago
Melbourne, Australia Marriott International, Inc Full time**Additional Information** **Job Number**25075974 **Job Category**Rooms & Guest Services Operations **Location**Melbourne Marriott Hotel, Corner Exhibition & Lonsdale Streets, Melbourne, Victoria, Australia, 3000 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management *** As Marriott International’s**flagship brand, Marriott Hotels...
-
Guest Experience Expert
3 days ago
Melbourne, Australia Marriott International, Inc Full time**Job Number** 24153795 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most...
-
Guest Experience Expert
20 hours ago
Melbourne, Victoria, Australia Careers at Marriott Full time $60,000 - $80,000 per yearThe Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling. As The Westin associates, we rise to make each day better for our guests, our communities and each other. Discover a place where you're given a choice to not just get up and go to work, but to rise. Join us as a Guest Experience Expert to...
-
Guest Experience Expert
1 week ago
Melbourne, Australia Marriott International, Inc Full time**Job Number** 24080159 **Job Category** Rooms & Guest Services Operations **Location** Melbourne Marriott Hotel, Corner Exhibition & Lonsdale Streets, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management As Marriott International’s** **flagship brand, Marriott...