Client Services Officer
1 week ago
Company Description
Welcome to This Australian Life.
From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. TAL needs people who represent our diverse Australian community. People who embrace our spirit and inspire confidence in their colleagues, customers and community. People who are passionate about making the most of the choices and options we provide. People who do what’s right, aim high, and work smart.
**Job Description**:
**About Lifebroker and the opportunity**
Lifebroker is an online life insurance comparator, helping Australians find the right financial protection for their families.
With more than 10 years’ industry experience and an exciting phase of growth ahead, we are looking for enthusiastic people to join our energetic and passionate team and provide an excellent level of service for our clients.
The CSO role is responsible for providing support to the Lifebroker comparisons and alliances teams.
**Key responsibilities include**:
- Builds positive working relationships
- Communicates positively with customers and colleagues using active and attentive listening techniques
- Liaising with insurance providers to ensure information requests are facilitated in an efficient manner
- Completing the electronic interview with clients and associated administrative tasks
- Providing ongoing support for clients such as, notifications for outstanding premiums and policy renewals
**Qualifications**:
**In addition to the core capabilities set out in TAL’s role requirements for this level role, you will need**:
- Customer centric with excellent customer service skills and a friendly and engaging telephone manner.
- Motivated, self-driven and results orientated.
- Ability to work as part of a team and to contribute to achieving positive team outcomes. Effective time management skills.
- Builds solid relationships across the business.
- Proactively identifies improvement activities and has a focus on quality and continuous improvement.
- Strong work ethic and willingness to support the team to achieve successful outcomes.
- Proficient in the use of computer systems, software packages and processes.
- Strong attention to detail and planning skills to manage multiple priorities to successful completion.
- Able to proactively develop effective and result oriented customer interactions.
- Proven literacy and numeracy skills.
- A team player and the ability to contribute to building a positive culture.
- Experience in the life insurance/financial services industry.
- Prior experience within an administrative team or an inbound or outbound call centre environment
Additional Information
Whether you want to move across the organisation or into a more senior role, the way you live Our Spirit qualities and demonstrate.
TAL’s core capabilities are important. These are documented in detail on our intranet under Capability Framework. They represent
the essential skills, knowledge and attributes we need to be able to deliver on Our Purpose.
Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.
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