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Product Manager
3 weeks ago
ASX 300 listed financial services organisation
- Flexible & hybrid working arrangements
- Melbourne or Sydney location
**Do you want to**:
- work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued?
- understand the strategic direction of your organisation and how your effort contributes to success?
- work in an inclusive environment who is proudly a WGEA Employer of Choice for Gender Equality?
- work for a climate Active CERTIFIED Carbon Neutral fleet management organisation?
- be recognised and rewarded for your performance?
- work for an organisation where ‘C-A-R-E’ are their values?
- have career opportunities, a voice that’s heard, and a fast-paced, dynamic yet flexible working environment?
If so, then Eclipx Group might be the place for you.
Eclipx Group is an ASX 300-listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management. We also help everyday Australians to maximise their salary by administering employee benefit programs and helping them to get into the car of their dreams.
We are looking for an experienced **Product Manager** to join our passionate and driven Operations Team.
**Requirements**:
**You will be responsible for**:
- Complete end-to-end ownership of assigned product portfolio. Drive execution of all product lifecycle processes, including but not limited to product & market research, Product proposition & strategy definition and execution, requirements detail and product launch
- Work with cross-functional team(s) to develop a strategy for product development, implementation, and rollout.
- Collaborate with business stakeholders and development teams to develop a roadmap of priorities for the product portfolio considering budget/cost and timing
- Work with Marketing & UI/UX to enhance the customer journey and experience and go-to-market
- Gain in-depth knowledge of our product and services ecosystem, to be able to represent capabilities and understand how unique requirements can best be met
- Design both back-end and customer-facing solutions to solve customer problems.
- Prioritise features for delivery by the Development team
- Conduct basic research, interviews, and usability testing to understand our customer’s needs and how to meet them elegantly and effectively
- Inform product decisions with quantitative and qualitative data on user behaviour and experimentation (e.g. a/b testing, survey data, usability studies).
- Define methods and metrics for identifying success and failure while ensuring the team is clear on its objectives.
**Responsibility for Corporate & SME product design, in particular**
- **Define the product specifications**: Product type and product features; Commercial terms; pricing structure, fees, margins, incentives; Optional product extras and accessories; define specific features, determine pricing structure
- **Determine the target market**: Determine product eligibility and define target customer segments; Research customer needs and expectations
- **Specify the Terms and Conditions**: Define the product rules; Document and coordinate sign off for product related agreements and collateral
**Responsibility for Corporate & SME product management, in particular**
- **Determine Product Roadmap**: Prioritise and coordinate execution between technology and the business.
- **Measure & review product and feature performance**:Performance against budget: Revenue, cost, growth; Performance against the market (Growth vs market); Adjust settings to close gaps and achieve objectives.
- **Review product and feature pricing and commercials**: Assess margins against targets
- **Monitor competitors**: Regularly review competitor offerings to compare and ensure our offering is differentiating.
- **Improve the end-to-end customer journey**: Journey = how the customer experiences the product from initial enquiry to the cessation of relationship; Work with Sales and Operations to review and coordinate and communicate changes e.g. impact of new supplier arrangements on the customer experience, improving service offerings, adjusting settings based on learnings.
- **Manage the product risks and ensure compliance with regulations**: Act as the Risk Owner for product-specific risks and mitigate if outside of appetite; Coordinate changes to meet regulatory requirements.
- **Build awareness across the business on the product**: Support various stakeholders from across the business sell and market the product by raising awareness and knowledge.
**We’re looking for someone who**:
- 4+ years of product management/product ownership experience.
- Degree in Product Management or similar disciplines.
- Deep knowledge of the user journey across multiple devices.
- Strong user experience sensibilities and familiarity with platform
