Service Manager

Service Manager

**Primary Details**
Time Type: Full time

Worker Type: Employee

**Service Manager - CTP Claims**

**The opportunity**
- An opportunity for an experienced Leader in our NSW CTP Claims Business
- Location: Parramatta
- Fixed Term opportunity from May 2025 - March 2026

**Your new role**

At QBE it's not just what we do, but how we do it - we are an inclusive and supportive team of insurance professionals with a focus on service excellence for our valued customers and stakeholders. If you have insurance CTP claims experience and a passion for leading others this is the role for you

The key responsibilities for this role include the following, but not limited to:

- Supervises the day-to-day activities of the assigned CTP claims unit and provides advice to team on claims management, policy guidelines and quality
- Initiate new ideas and concepts to support the development and delivery of the business plan for the business unit.
- Assist with the implementation and maintenance of claims management strategies and objectives
- Develop and implement processes and procedures to ensure compliance with both statutory and corporate service standards and statutory regulations
- Continuous business process improvement including process and cost efficiencies/synergies
- Setting reserves and authorizing payment within scope of authority, settling claims in the most cost-effective manner, and ensuring timely issuance of disbursements
- Handling of complaints and investigations of suspicious/fraudulent insurance claims
- Provide technical expertise and mentoring to assist the team development

**About You**

To be successful in this role, you will have:

- Leadership and CTP claims experience a must
- Excellent interpersonal and communication skills
- A natural relationship builder with solid negotiation, conflict resolution and people management skills
- Capacity for self-reflection and ability to work well in a team

**About QBE**

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too? Your career at QBE - let's make it happen

**Benefits**

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
- Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks' gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

**Rewards & Recognition**

We value our employee's experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Platinum employer on the Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked 3rd place in the AAGE Top Graduate Employers 2023 for medium sized program as voted by graduates
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
- Family First accredited employer since 2021

**and let's make it happen**

**Skills**:
Adaptability, Business Process Improvements, Claims Administration, Claims Settlement, Conflict Resolution, Critical Thinking, Customer Value Management, Empathy (Inactive), Individual Resilience, Intentional collaboration, Managing performance, Mentorship, Regulatory Compliance, Risk Management, Team Development

Application Close Date: 29/03/2025 11:59 PM

How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Job ID 333971