Customer Remediation Analyst

**The role**

The Customer Remediation Analyst supports the delivery of Customer Remediation activities across A&G, ensuring alignment with regulatory obligations and internal policies. This role is responsible for assisting with the documentation, coordination and execution of remediation tasks, contributing to analysis, and supporting accurate and timely outcomes for customers.

As a Remediation Analyst, you will work closely with the Customer Remediation Program Manager and Senior Customer Remediation Analyst to help ensure customer remediation activities are carried out effectively, consistently, and with a strong focus on quality and customer outcomes.

This role is based at our North Lakes office, but for the right person, we’re open to Toowong or Kawana as alternative locations.

**Position Accountabilities**
- Support remediation activities in line with regulatory obligations and internal frameworks.
- Assist with the development and documentation of remediation plans.
- Follow established processes and contribute to the ongoing improvement of remediation practices.
- Undertake data analysis and assist in reviewing remediation plans and outcomes.
- Prepare and maintain accurate analysis and reporting artefacts.
- Execute assigned remediation tasks within agreed timelines and quality standards.
- Manage task priorities in coordination with the broader team.
- Communicate effectively with stakeholders to support remediation objectives.
- Perform other reasonable and relevant activities as requested from time to time to meet operational requirements.
- Collaborate with other team members to effectively analyse and present data.
- Collaborate with colleagues across the company to improve business performance across the team.

**What experience you’ll bring**
- Strong analytical and problem-solving skills with attention to detail.
- Experience working in financial services or a related environment.
- Familiarity with regulatory requirements and industry trends in Australia.
- Ability to manage time and priorities in a structured and self-directed way.
- Effective communicator with the ability to build positive working relationships.
- Willingness to learn and contribute to team and program outcomes.

**The benefits of working at A&G**
- ** Be rewarded** - we recognise high performance and reward our people for their hard work through bonuses and other perks.
- ** Options for leave** - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
- ** Grow with us** - we’ve got learning and professional development opportunities to suit everyone.
- ** Give back**:

- our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
- ** Take care of yourself** - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
- ** Celebrate the wins** - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
- ** Save money**:

- as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
- ** Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway -** Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way.

**About us**

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.**
- A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.