Consumer Liaision Officer

2 weeks ago

Parkville, Australia The Royal Melbourne Hospital Full time

Job Description
- Consumer Liaision Officer**Req ID**:1284**Posting Start Date**:11/09/2024**Advertisement End Date**:11/10/2024**Work Location**:The RMH Elizabeth StreetThe Royal Melbourne Hospital is one of Australia’s leading public healthcare providers. Join the team. Build a career. We are looking for a passionate and dedicated individual to join The Royal Melbourne Hospital.

**Consumer Liaison Officer**

**The Royal Melbourne Hospital**
- Collect, investigate, report, and find resolutions for consumers & their families.
- Work in a supportive, cohesive and hard-working team
- Career progression, monthly ADO’s, 5 weeks annual leave a year and salary packaging

The Consumer Liaison Officer (CLO) is a key member of the Patient Experience and Community Engagement team, aiming for excellence in eliciting and responding to consumer feedback (including complaints, suggestions and compliments). The CLO works directly with consumers, acknowledging and clarifying feedback, and ensuring that consumer concerns are addressed and satisfactorily responded to at an individual level.

**Benefits of Joining RMH**:

- We pride ourselves on our dedication to supervision and career growth, offering opportunities and access to specialist leaders
- We have a commitment to training, education and ongoing development of skills and development.
- Flexible/Hybrid working arrangements available.

**The Role**:

- Key role in communicating with RMH consumers, using your clinical and communication skills to establish rapport with feedback providers.
- Responsible for the receipt and investigation of feedback, managing a caseload in conjunction with the accountable clinicians and managers.
- Strong engagement with key stakeholders within the organisation to address and respond to feedback.
- Working in close collaboration with the Quality Team to report data and identify key areas for improvement.
- Key point of communication with patients and families in the Statutory Duty of Candour process.

**About you**:

- Investigative skills, ability to identify opportunities to improve care and service
- Compassion, ability to liaise and engage with consumers and families of all ages, genders and ethnic diversity
- Passion, enthusiasm, willingness to expand your communication and ability to facilitate change

**Advertisement Contact (Name and phone)**:Jill Wilson 9342 5502**Interested in Applying?

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