Project Officer Regulatory Education

**Project Officer - Regulatory Education**
NSW Fair Trading, Department of Customer Service

**Duration**: Temporary opportunity until 30 June 2025
**Salary**: Clerk Grade 7/8
**Location**: Parramatta

**About the team**

The role is within NSW Fair Trading’s Regulatory Education team, within the Regulatory Engagement & Education Division.

NSW Fair Trading’s purpose is to make NSW safer, fairer and more productive for consumers and businesses. We do this by ensuring consumers are empowered and protected, businesses are supported to trade fairly with no advantage or unfair behaviour, and that regulation is efficient and fair.

The Regulatory Education team coordinates all external communications work across Fair Trading and works collaboratively with Brand, Digital & Communications to ensure a single voice across all Fair-Trading communications.

Just some of the projects we lead and collaborate on include:

- NSW led campaigns that form part of the National Consumer Education Network (such as Romance Scams, Well Winter, Safe Summer)
- The Community Voice electronic newsletter distribution
- Content development for targeted stakeholder programs and policy changes, such as changes to the Continuing Professional Development (CPD) requirements for property agents, lithium ion batteries and paintball regulation changes
- Content development for World Consumer Rights Day and Scams Awareness Week

**To be successful in this role, you will have demonstrated experience in**:

- Coordinating the development, implementation and evaluation of projects and initiatives to raise regulatory awareness and educate regulated consumers, industries and communities
- Coordinating the development of regulatory education information content, tools and products that are aligned with Divisional/organisational objectives
- Developing and maintaining customer, stakeholder and vendor relationships through effective communication, negotiation and issues management to ensure project deliverables are met
- Preparing and maintaining project related documentation, reporting, monitoring and evaluation to contribute to achievement of the project outcomes and identification of emerging issues
- Undertaking research and analysis, identifying trends and preparing project briefs, to support informed decision-making and planning

**The desired skills we are looking for are**:

- Experience in using eDM platform Swift Digital
- Experience in using webinar platform GoTo webinar software
- Experience in using Sharepoint
- Strong writing skills for an external audience - the ability to translate complex information into plain English is necessary
- Experience in reporting on webinar and social media analytics, and the ability to translate that data into meaningful data to inform future education activities

**Key challenges**
- Balancing competing demands to ensure project objectives are achieved
- Meeting day to day project activities while identifying risks, issues and assessing the impact of actions options for resolutions to ensure risks are managed or escalated
- Working collaboratively and effectively with diverse stakeholders, within agreed timelines, given their varying expectations, viewpoints, interests and sensitivity of projects

**So what’s next, what do we need from you?**

An up-to-date CV (5 pages maximum) and a brief cover letter (2 page maximum) outlining how your skills and experience are a suitable fit for the role.

Salary Grade 7/8, with the base salary for this role starting at $106025 base plus superannuation

**Closing Date: Monday, 18th November 2024 by 10:59am**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

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