Care Administrator

3 days ago

Thornleigh, Australia Dovida Full time

**ABOUT US**

Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.

At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.

**About this opportunity**

As the Care Administrator you will be responsible for coordinating the delivery of care services, managing client records, supporting the care team, and ensuring smooth day-to-day operations. You will play a key role in ensuring that our care services are delivered efficiently and in accordance with the highest standards.

**Why join us?**
- A rewarding career where you can make a positive difference in the lives of seniors and their families.
- A company that recognizes and appreciates the value of the work that you do.
- Annual Appreciation Day
- Access to our Employee Assistance Program
- Paid birthday day off
- Street parking available as well as close to public transport.

**Key Responsibilities**
- Answering each incoming call in a friendly, professional, and knowledgeable manner
- Fielding new client and caregiver enquiries over the phone
- Co-ordinating and setting up client details after hand over from the Care Manager
- Reviewing and auditing and updating client information as per policy and guidelines
- Providing administrative support to the office team

**About you**
- Be personable, motivated, reliable and passionate with a can-do attitude.
- Be able to build strong relationships and rapport with internal teams and clients and always deliver exceptional customer service.
- Be able to learn technologies quickly to interpret and analyse data.
- Have strong communication, problem-solving, time management, and conflict-resolution skills.
- Have proficient computer skills, including Microsoft Office and Excel.
- Be flexible, adaptable, and able to remain calm under pressure to think on your feet with shifting priorities in an ever-changing environment.
- Previous experience in the aged care industry would be desirable.
- Desirable to have a qualification in a related field or equivalent combination of work experience in a similar role and/or industry experience.

**Australian work rights**

Applicants must have permanent or temporary rights to work in Australia with no restrictions.

**How do I apply?**

Please submit your resume and a cover letter detailing your suitability for this role.

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