Fraud Officer

2 weeks ago

Parramatta, Australia Westpac Group Full time

**How will I help?**

As the Digital Fraud Officer, you will be working within the Financial Crime and Fraud Prevention team. This role can be based at our Kogarah or Paramatta offices. You will be reporting to the Digital Fraud Team Manager and be responsible for reviewing and investigation suspicious activity conducted via a range of payment methods.

Some of your responsibilities are:

- Assisting vulnerable customers who are victims of Fraud
- Managing Inbound Calls within agreed service level
- Build strong working relations with wider teams within Financial Crime and Fraud Prevention
- Liaise with our internal Investigations teams on complex cases and escalate matters of concern

**What is in it for me?**

In a word, lots As well as job flexibility and the financial benefits for being part of the Westpac team (like special banking, wealth, and insurance offers) you will be paid well, and trained so your career can grow as you do. You will also be encouraged to take part in our fun community projects as a paid volunteer. Importantly you will play a significant role in the future of a business that has been around for 200 years.

**What do I need?**

Ideally you will have excellent customer service experience and worked in a phone-based or call centre environment. We are looking for individuals that have great empathy and positive attitude to be able to support and guide our customers in their time of need.

You will have excellent time management skills, ability to work in a structured environment & be adaptable to change.

**What is it like to work there?**
We aim to provide one big, supportive team of people who love helping others succeed. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.

How do I Apply?

The health and wellbeing of our employees is our top priority. We’ve developed clear standards to ensure our people are confident, safe and healthy whether they’re working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.

Our people are our highest priority, and we are committed to placing our redeployees in available roles before we review other applicants.

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