Customer Service Officer

2 days ago

Dalkeith, Australia Benetas Full time

**What YOU do matters**
- Are you looking to do something that matters? At Benetas, you’ll be part of a diverse, engaging and collaborative culture that is guided by our values of respect, responsibility, community and spirit. Join us and make a difference We are seeking a passionate customer service individual who is driven by our values of respect, responsibility, community and spirit. In this rewarding position, you will make a real difference and assist residents to have a fulfilling experience of ageing in a vibrant Retirement Village community.

**About The Role**
- We have an opportunity for a passionate
- **Customer Service Officer, **with a focus on resident well-being
- **, **to join our team at Dalkeith Heights Retirement Village, located in Traralgon. Dalkeith Heights consists of 159 homes and large community centre offering a high quality vibrant community for our residents, with a wide range of activities and services provided within a welcoming environment and beautiful gardens. This
- **Customer Service Officer** role is a part-time role and will report to the Village Manager.

**As a Customer Service Officer, your role will involve**:

- Providing high quality customer experience for customers, visitors, and new enquirers
- Performing reception and administrative duties to meet customer needs
- Updating and maintaining the resident database
- Assisting with event and meeting preparation, including making bookings, organising catering, room set up and event logistics
- Administration of the externally monitored emergency call system
- Assisting residents to access care and support services

**To ensure your success in this role, you will have**:

- Extensive background in reception and administrative support
- Tech-savvy, with a wide range of experience using Microsoft Office and other IT systems including CRM
- First-Aid qualified or willing to obtain the relevant training
- Exceptional verbal and written communication, including excellent interpersonal skills
- Empathetic and able to build strong connections with residents and their loved ones
- The drive to work autonomously and within a team being highly motivated and creative
- Availability to work on Fridays is essential with additional days as mutually agreed

**As a valued employee, your experience matters. Look forward to**:

- Being part of a trusted team within a supportive community
- Proudly being part of a business that values Respect, Responsibility, Community, and Spirit
- Engaging in meaningful work with a strong commitment to customer experience
- A competitive salary (with salary packaging and meal & entertainment benefits)
- A dedicated L&D team and learning culture putting you in the driver’s seat of your ongoing professional and personal development

**About Us**
- Benetas is a leading not for profit organisation dedicated to actively working with older Victorians to live their best life. We care about our people’s health and wellbeing, and are committed to our reputation as a truly great place to work and volunteer. We are a recognised leader in gender equality, having been awarded an Employer of Choice citation since 2006. We are proud to provide an inclusive workplace - with a diverse workforce that is reflective of the client base.

**Keen to join us?**
- All employees are required to be immunised with the Influenza Vaccination and Covid-19 vaccination._

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