Student Services Manager

4 days ago

Armadale, Australia Hader Institute of Education Full time

**About the role**

As the Student Service Manager at the Hader Institute of Education, you will play a pivotal role in enhancing the student experience and supporting the academic success of our diverse learner community. This full-time position is based in our Armadale, VIC call centre and will see you leading a team of student service professionals to deliver exceptional support and guidance to our students.

**What you'll be doing**
- Oversee the day-to-day operations of the student service department, ensuring efficient and effective delivery of services
- Lead, manage and develop a team of student service professionals to provide high-quality support to students
- Liaise with academic staff to identify and address the needs of students, implementing proactive support strategies
- Manage student enquiries, complaints and feedback, resolving issues in a timely and professional manner
- Develop and implement policies, procedures and systems to streamline student service processes
- Collaborate with other departments to enhance the overall student experience
- Contribute to the continuous improvement of student service offerings
- Prepare reports and analyse data to inform decision-making and service enhancements
- You will report to the Student Recruitment Manager

**What we're looking for**
- At least (3+ years) in a student service or student support role within the education sector or relevant customer service experience
- Or holds an AQF Associate Degree, Advanced Diploma or Diploma in relevant field
- Proven track record of leading and developing high-performing teams
- Excellent communication and interpersonal skills, with the ability to engage effectively with students, staff and stakeholders
- Strong problem-solving and decision-making skills, with a solutions-oriented approach
- Proficient in data analysis and report writing to drive continuous improvement
- Thorough understanding of student service best practices and the regulatory environment in the education industry

**What we offer**
- Competitive remuneration package with performance-based bonuses
- Opportunities for professional development and career advancement
- Collaborative and supportive work environment
- Flexible work arrangements and work-life balance initiatives
- Employee wellness programs and discounts

**About us**

The Hader Institute of Education is a leading provider of tertiary education, committed to empowering our students to achieve their full potential. With a rich history spanning over 25 years, we pride ourselves on delivering innovative, industry-relevant programs that prepare our graduates for successful careers. Join our passionate team and be part of an institution that is making a lasting impact on the lives of our students and the communities we serve.

Pay: $75,000.00 - $85,000.00 per year

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (preferred)

Work Location: In person

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