Quality Advisor

2 weeks ago

Brighton, Australia Minda Full time

**Provide Resolutions with Positive Impact**

At Minda, we empower people with intellectual disabilities to live their best lives through care, connection, and opportunities to support their goals.

As South Australia’s largest profit-for-purpose disability service provider, Minda has a proud 127-year history, delivering supported living, employment, community engagement, allied health, and respite services.

Our mission is to build a more inclusive community—guided by values, driven by purpose.

**About the Role**

In this newly created role of Quality Advisor, you'll be a relationship builder, creative problem-solver, a trusted guide and key contact for complaints and feedback.

You will establish long lasting relationships with clients, their representatives, external providers and regulatory agencies to resolve concerns and make positive improvements.

**Why This Role Matters**
- Assist with feedback and complaints management to ensure they are investigated and resolved end to end.
- Establish long lasting relationships—building trust with clients, their representatives, external providers and regulatory agencies to resolve concerns and make positive changes.
- Represent Minda as a liaison with clients and their families to ensure complaints are heard and addressed effectively.
- Shape the culture of continuous quality improvement

**What You’ll Bring**
- Exceptional relationship-building skills—you know how to connect with people, earn trust quickly, and communicate with empathy, respect and kindness.
- Experience in complaints resolution - ideally within the disability, health, or other community services sector.
- A sound understanding of the NDIS Complaints Management and Resolution Rules 2018 and Effective Complaints Handling Guidelines for NDIS providers.
- Outcomes focussed, confident and resilient.
- A genuine commitment to inclusion, advocacy, and ensuring the client voice is heard.

**What Success Looks Like**
- Clients and families feel supported, and their concerns are genuinely heard
- Successful resolutions with positive outcomes for the client
- Significant contribution to continuous quality improvements.

**Why Join Minda?**

Be part of a values-driven team creating lasting impact for people with intellectual disabilities, and a bold new future for Minda. Enjoy our beautiful North Brighton campus with an onsite café, coastal views, and a culture that encourages creativity, collaboration, and innovation.

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