Shared Services Support Officer

1 day ago

Wollongong, Australia Alexander Appointments Full time

$39.15 per hour + Super | 40hours per week
- NSW State Government | Wollongong Location
- ASAP Start | Estimated 3-month assignment, strong potential to extend
- **$39.15 per hour + Super | 40hours per week**:

- **NSW State Government | Wollongong Location**:

- **ASAP Start | Estimated 3-month assignment, strong potential to extend**

**About Alexander Appointments**

**About the Company**
Our large NSW State Government client focus’ on making NSW a better place to live, work and visit through connected roads and public transport network that has a higher capacity, giving people the freedom to choose how and when they get around, no matter where they live and work.

**Why Apply?**
- Gain Public Sector experience and skills that are pivotal to developing your career within Government
- Great remuneration and team culture
- Free parking and close to public transport

**About the Role**
They are currently seeking an experienced Shared Services Support Officer with plant hire or invoice and timesheet experience to join their team in Wollongong. This is an estimated 3-month temporary assignment, with a strong potential to extend. Working within Shared Services, you will be required to respond to multi-channel customer enquiries as first contact as well as process transactions, contracts and purchase order variations to support the effective delivery of Tier 0 and tier 1 services to a range of internal and external customers.
***

**Responsibilities**
- Act as first point of contact, delivering professional customer service
- Answering customer enquiries, in a timely and accurate manner
- Work comfortably within a high volume transactional shared services environment
- Process transactions, referring to shared service articles and guides
- Interpret and resolve problems, escalating more complex enquiries to senior team members
- Provide customers updates and feedback to ensure they are aware of the progress of their enquiry
- Records and database management, ensuring accuracy, integrity and confidentiality
- Utilise a range of technology and telephony systems to triage, refer and escalate work tasks
- Meet KPI’s and achieve the shared services performance levels for customer satisfaction, efficiency and effectiveness
- Contribute to continuous improvement initiatives
- Participate in regular quality assessments along with operational and performance discussions
- Work collaboratively with a wide range of stakeholders
- Ensure compliance with policies and procedures

**About You**
- Impeccable communication skills, both verbal and written
- A strong customer service and service delivery focus
- High attention to detail
- Superior organisational skills and ability to multi-task and prioritise conflicting deadlines
- Solid analytical, negotiation, conflict resolution and problem-solving skills
- Strong computer literacy and proficiency with MS Office suite and telephony systems

**Requirements**:

- Call Centre or Shared Services experience essential
- Demonstrated knowledge of Procurement Shared Services
- Proven Plant Hire or invoice/timesheet experience
- Fully COVID vaccinated or medically exempt
- Ability to commence and commit to the duration of the assignment

**Only suitable applicants will be contacted**.

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