Client Service Officer

Division: Northern CPPYJ- Location: Penrith, NSW, AU, 2750 Surry Hills, NSW, AU, 2010 Fairfield, NSW, AU, 2165 Liverpool, NSW, AU, 2170 Waterloo, NSW, AU, 2017 Miranda, NSW, AU, 2228 Bankstown, NSW, AU, 2200 Mount Druitt, NSW, AU, 2770 Campbelltown, NSW, AU, 2560 Blacktown, NSW, AU, 2148 Parramatta, NSW, AU, 2150 Maroubra, NSW, AU, 2035 Strawberry Hill, NSW, AU, 2012- Req ID: 57029**Client Service Officer**
- **Location: Western Sydney Nepean Blue Mountains (all locations), South Western Sydney (all locations) & South Eastern Sydney & Sydney **(Strawberry Hills, Waterloo, Surry Hills, Maroubra & Miranda ONLY)**:

- **Talent Pool will also be created for Western Sydney Nepean Blue Mountains, South Western Sydney & Sydney.**:

- **Clerk Grade 2/4, Base Salary range $71,926 - $83,211 pa plus superannuation & annual leave loading**:

- **Opportunities for learning, development, and internal career progression.**:

- **Generous leave entitlements including Flex Leave.**

**_Inclusion and Diversity lies at the heart of how we recruit:_**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander people, women, people identifying as LGBTIQ+ and other diversity groups.

**About us**

Housing Services an agency of The Department of Communities and Justice directly supports approximately 800,000 people every year and reaches a further million people through local community-based programs.
Housing Services is one of the largest providers of social housing in the world, providing a range of housing solutions to meet the needs of today’s community.
In partnership with the community, industry and individuals, we provide safe, decent and affordable housing opportunities for those most in need so that they can live with dignity, find support if needed and achieve sustainable futures.

**About the Role**

**What is the role of a Client Service Officer?**

Client Service Officers are the public face of our business, providing critical services and quality advice to clients including those with complex support needs.

You will be working directly with a range of support services and clients in the office and in their homes as well as in the community, delivering a range of housing assistance options that are tailored to meet the needs of our clients.

The two streams of the business that Client Service Officers work in are Tenancy and Access & Demand.

**What you can expect when working in a -**
- **Tenancy Team**:

- Visiting Tenants in their homes on a regular scheduled basis.
- Rostered shifts working with clients at the counter or over the phone.
- Working collaboratively in a team environment to achieve the team’s key performance indicators (KPI’s).
- Using a range of technologies including IPAD, online phone system and online forms.
- **Access & Demand Team**:

- Rostered shifts working with clients at the counter or over the phone.
- Working collaboratively in a team environment to achieve the team’s key performance indicators (KPI’s).
- Using a range of technologies including IPAD, online phone system and online forms.
- Supporting outreach services in local communities and homelessness initiatives.

**Essential Requirements**
- Possession of a minimum Provisional 2 NSW Driver’s Licence
- A willingness to travel to and work with clients in their home (a corporate vehicle will be provided for travel between office and clients home).
- Ability to work independently and manage your own work as well as working within a team environment.
- Ability to establish and maintain relationships with internal and external stakeholders
- A commitment to a culture of teamwork, excellence and continuous improvement.
- A high level of Client Service skills with an empathic approach to clients.
- A strong commitment to delivery good customer service.

This recruitment aims to fill several positions in Western Sydney Nepean Blue Mountains, South Western Sydney & South Eastern Sydney + Sydney District locations and to also create a Talent Pool for ongoing and temporary positions in the Western Sydney Nepean Blue Mountains, South Western Sydney & Sydney District locations, as they arise in accordance with the Government Sector Employment Act 2013.

A Talent Pool is valid for a period of up to 18 months.

**What we can offer you**
- **Location**:

- Western Sydney Nepean Blue Mountains - Offices located Penrith, Mt Druitt, Blacktown & Parramatta
- South Western Sydney Districts - Offices located at Bankstown, Liverpool, Campbelltown & Fairfield.
- South Eastern Sydney + Sydney District - Strawberry Hills, Waterloo, Surry Hills, Maroubra & Miranda ONLY
- Talent Pool Opportunities: Western Sydney Nepean Blue Mountains, South Western Sydney & South Eastern Sydney + Sydney District
- Opportunities for learning, development, and internal career progression. DCJ invests in the professional development of their employees. Role