Boutique Jewellery Assistant

MAYS GEMS is a boutique jewellery business specialising in jade and natural gemstones. With a beautiful showroom in Ferntree Gully and a growing online store, we’re looking for a reliable, detail-oriented Sales Assistant / Office Administrator to help support our day-to-day retail and eCommerce operations.

This is a part-time position with the potential to become full-time for the right person.

**Key Responsibilities**
- Packing and dispatching online orders with care and accuracy
- Assisting customers at our showroom with product selection
- Crafting jewellery items (training provided)
- Entering data in spreadsheets and maintaining accurate records
- General office tasks and admin support as required

**What We’re Looking For**
- Past experience in customer service or retail **(required)**:

- Comfortable using Microsoft 365 tools (Teams, Excel, Outlook, Word, etc.)
- Excellent communication skills and high attention to detail
- Positive attitude and ability to multitask in a small business environment

**Even Better If You Have Experience With**
- Shopify or other eCommerce platforms (order processing, product listings)
- Product photography or basic photo editing
- Online fulfillment systems like Australia Post MyPost or DHL Express
- Jewellery making skills, gemstone knowledge, or an interest in jewellery

**Who You Are**

You’re friendly, approachable, and genuinely enjoy helping others. You’re organised, reliable, and take pride in presenting work neatly and accurately. Whether packing a beautiful order, replying to a customer, or assisting in the showroom, you do it with care and attention. You’re also curious, open to learning new skills, and most importantly, trustworthy and respectful when handling valuable items.

**How to Apply**

Be part of a small, supportive team that values quality craftsmanship, attention to detail, and meaningful customer connections. We look forward to hearing from you

**Job Type**: Part-time

Pay: $25.80 - $30.00 per hour

Ability to commute/relocate:

- Ferntree Gully VIC 3156: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- In a short paragraph explain why you believe you're suitable for this role. We’d love to hear what interests you about working with us and how your skills or experience would be a great fit.

**Experience**:

- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person