Trusted Advisor/sales Representative

Savour and Grace

Responsible for selling Savour and Grace's preserved and fermented food products to industry-leading food professionals (wholesale and food service). This role requires maximising product sales and developing strong relationships with new and existing customers. It also requires a commitment to learning and sharing advanced food knowledge.
- Work with amazing food and producers who are at the top of their field
- Self managed and self directed role that will entice a motivated worker
- Enrich the food culture in outer Metro Melbourne’s wine bars, restaurants and cafes

Business objectives
- Maximise sales of Savour and Grace products
- Efficiently develop and maintain strong relationships with customers (new and existing) in the Melbourne metropolitan region, including scheduling regular in-person visits and phone conversations
- Share advanced product expertise with customers
- Engage in product and supplier training sessions
- Introduce new products and suppliers to customers
- Input orders in a timely manner to ensure distribution logistics run smoothly
- Procure and follow up new customer leads, including via cold calls
- Communication with accounts department regarding customer payments and accounts
- Communicate with team about stock availability and delivery driver movements
- Problem-solve issues in a transparent and timely manner in collaboration with relevant team members, including communicating out-of-stock items, order amendments, and invoice management
- Frequently review and contribute to shared documents
- Maximise efficiency of order processes
- Share information relevant to business forward planning with appropriate colleagues
- Plan and enact sales strategies
- Follow and interpret market trends
- Report to Victorian sales manager

Cultural
- Foster a respectful, positive, collaborative, and high-functioning workplace environment
- Communicate clearly, calmly, and effectively across Savour and Grace teams to provide high-level customer service to food professionals
- Contribute to the celebration of food culture, traditions, and knowledge at the heart of Savour and Grace

Team/influence
- Actively contribute to weekly sales team meetings
- Share knowledge, experience and strategies with team members

Innovation
- Implement new systems as developed within sales team

SKILLS AND EXPERIENCE REQUIRED:
Required
- Personable, professional manner
- Ability to meet sales targets
- Clear, timely communication skills
- Strong ability to work independently
- Effective time-management skills
- Ability to make decisions in a fast-paced environment
- Good literacy, numeracy, and computer skills
- Current driver’s licence and safe driving record
- Roadworthy car
- Passion for food culture

Advantageous
- Experience in a sales role
- Experience working with food
- Knowledge of the Melbourne food industry and different demographics

MEASUREMENT OF SUCCESS/KPIS:
Measurement of success
- Key sales targets met and ideally exceeded
- Smooth, efficient service delivery with mínimal errors
- Customers receive high-quality product and supplier information
- Customers are constantly exposed to new products and suppliers
- Mistakes are managed with clear communication and timely resolution
- Team environment is positive, respectful, and cohesive

KPIs/performance reviews
- CEO and Director set targets tied to monthly and yearly budget
- Report directly to Victorian sales manager
- Professional development
- Constant on-the-job feedback
- Yearly job review

DESCRIPTION OF THE COMPANY

Savour and Grace are a Melbourne-based food distribution company. We specialise in quality preserved and fermented goods across four key categories: salumi and charcuterie; cheese; smoked and cured fish; and preserved and fermented vegetables.

Why work with us?

We are a small business passionate about enriching food culture. Our workplace is positive, fast-paced, and team-focussed. We are all about going above and beyond to provide authentic products and meticulous service to our customers, helping them deliver incredible food experiences.

We hire based on cultural fit and potential for growth. We want to work with people with a good attitude and a willingness to learn—skills and experience can come through training. Our culture is tight-knit and people-oriented, with ample opportunity for you to develop your sales skills and expand your professional capabilities.

We value
- Great communication skills
- Great listening
- Great questions
- High rights/high responsibilities
- Informed decision-making
- Impeccable customer service
- Food culture, heritage, and knowledge
- Inclusive work practices
- Sustainable choices