Team Leader

Be at the heart of helping people live longer, healthier, happier lives.

As part of our commitment to delivering exceptional customer service, we’re growing our network of Visa Medical Assessment Centres so we can provide a Bupa experience for our visa applicants in the communities where they live. This has created a range of frontline and leadership roles in new purpose-built medical centres and opportunities to grow your career with a global health care brand where our customers are at the heart of everything we do.

**About the role**:
**Your key responsibilities will include**:

- Supervision and ongoing leadership of the medical assessment centre pathology collectors and receptionists with the expectation to engage and motivate the team to ensure the provision of a highly professional and customer focused service
- Develop resourcing strategies to ensure the most effective use of permanent, contract and agency resources, including staff roster.
- Oversee day-to-day engagement and relationship management of third party providers (for example medical equipment supplies and pathology suppliers)
- Oversee and conduct health assessments as required
- Ensure the customer is treated with respect and dignity and in accordance with their cultural and/or spiritual beliefs.
- Ensure the clinical governance, legal and regulatory compliance, workplace health & safety and associated policies and procedures are effectively implemented to minimise risk.

**We’re looking for**:
We currently have an opportunity for a Pathology Collector Team Leader who comes from a clinical/health leadership background to join our brand-new Southport team on a permanent full-time basis. We are looking for a someone who wants to move into a more management-focused role, who is great with compliance and audit requirements.

Medical centre hours are from 8am to 6pm on Monday-Friday;_ 8:30am to 4:30pm on Saturday's & Sunday's during peak season,_ so there is an expectation you will be able to work these hours as required across a rotating roster.

**You must have**:

- ** Phlebotomy and venepuncture experience essential - 3 years minimum**:

- A Cert 3/4 in Pathology Collection OR Registered/Enrolled Nursing Qualification favourable
- Paediatric experience a must
- Experience in supervising administration
- Experience working in a fast-paced environment and ability to trouble-shoot customer issues quickly and calmly
- Excellent interpersonal and communication skills, including the ability to work with customers and staff from a range of background and cultures sensitively and appropriately
- A genuine interest in the business and an ability to inspire others while being aware of their needs and concerns

**Be at the heart of it with Bupa**:
This isn’t your average team leader position. This is your opportunity to join a new team and Centre and have a real impact on establishing the Bupa Medical Visa Services customer experience.

With views over the Broadwater and the Broadwater Parklands our Gold Coast Visa Medical Assessment has been designed with comfort and sustainability at the forefront. An easy walk to the light rail stop and Australia Fair Shopping Centre, as well as surrounded by parklands, cafes, and restaurants and with the Bowlo and RSL nearby, you’ll be able to enjoy your morning coffee looking out over the Broadwater, stop into the shopping centre after your shift, or meet friends or family nearby for dinner after work.
- No late nights, overnight shifts or working public holidays
- A big supportive team where your contributions are truly valued - our people love working at Bupa
- Opportunity to build your career with a global leader in healthcare
- Significant Bupa product and services discounts, including varied insurance discounts
- Permanent roles also attract performance incentives

A career at Bupa is more than just a job. It’s an opportunity to make a real difference in the lives of our customers and communities. Our purpose, helping people live longer, healthier, happier lives, is what inspires us. It’s a promise to our customers to change lives for the better. Our people are at the heart of this. It’s their passion, ideas and commitment that will shape a brighter future for both Bupa and our customers.
- Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention, and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply._