Customer Support Coordinator

1 week ago

Melbourne, Australia Metricon Full time

**Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.**

Work within the busy Greenfields Customer Support team supporting our customers through the pre build process. You will also work closely internally with Drafting, Estimating, Studio M and Permits to get them to site.

Work 3 days from head office in Mt Waverley and 2 days from home in this 6 month Maternity leave contract.

Reporting to the Customer Support Manager, your responsibilities will include:

- Effectively manage customer expectations and ensuring they are aware on the status of their home during the pre-construction process
- Deliver exceptional customer service, build and maintain customer relationships
- Maintain a high degree of accuracy recording customer project details
- Ensuring customer quality control through professional communications, maintaining data entry and executing report compilation
- Consistently develop thorough knowledge of Metricon products, services and processes in order to confidently interact with clients
- Assist with all Customer Support related tasks

Metricon will offer you:

- Hybrid work arrangements working from home and in the office each week
- Access to LinkedIn Learning
- Generous housing discounts on our award winning homes
- A dynamic team culture where our people produce excellent results
- A supportive workplace culture where great work is recognised and rewarded.
- Extensive experience within a Customer Service & Administrative capacity
- Experience in the building industry is desirable (but not essential) or having built your own home would be a great advantage
- Experience working in a time critical working environment
- A positive attitude and team player
- Ability to establish strong networks with internal and external stakeholders
- Highly developed interpersonal communication skills
- Intermediate skill level using Microsoft Office, experience in using a database systems is an added advantage.

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