Customer Support Coordinator

**Love Where You Work**

**We believe creating a strong workplace environment for our people plays a powerful role in engagement, work satisfaction and career progression.**

Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award-winning living solutions for Australian families.

We’re on the hunt for a detail-orientated Customer Support Coordinator (Pre-Site) to join the Metricon team Work within the busy New Markets division communicating with and supporting our customers through the pre-build process. You will also work closely with Drafting, Estimating and Permits to ensure our customers progress efficiently to site.

**12 month full-time hybrid role based out of our Mount Waverley Head Office.**

Reporting to the Customer Support Manager, your responsibilities will include:

- Coordinating customer information during the pre-site stage - guiding the customer following their deposit payment through to their transference to the building team
- Communicating with customers should they have a question or wish to raise a variation
- Progressing customer contracts through Metricon’s Clickhome system with timeframe constraints as forecasted and budgeted
- Providing updates based on Clickhome Workflow Reports
- Liaising with internal departments to ensure drafting, permits and finance approvals are on schedule
- Managing and processing customer variations to contract
- Ensuring customer quality control through professional communication, accurate data entry and report compilation
- Develop and maintain thorough knowledge of Metricon products, services and processes in order to confidently interact with clients; and
- Assist with all customer support-related tasks

Metricon will offer you:

- Hybrid work arrangements - working from home and in the office each week
- Clickhome database training
- Free onsite parking at our Mount Waverley Head Office
- Be supported by a management team that focuses on employee culture and wellbeing
- Ongoing learning and development opportunities to help refine your skills and reach your potential - whether through nationally accredited courses, our highly engaging e-learning portal or other comprehensive training programs
- Work for Australia’s largest home builder - recognised by the Housing Industry Association (HIA) as Australia’s number one home builder for the seventh consecutive year
- We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary and salary packaging opportunities
- Attractive housing discounts on our award-winning homes
- We promote social, health and wellness activities to ensure our team are happy, healthy and connected
- 24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and
- Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform
- Knowledge of home-building contracts is not compulsory but would be an advantage
- Ability to read house plans would be considered an advantage
- Extensive experience within an administrative capacity or customer service capacity
- Experience within the construction industry
- Experience working in a time-critical environment
- A positive attitude and team player
- Ability to establish strong networks with internal and external stakeholders; and
- Intermediate skill level using Microsoft Office, experience in using database systems is an added advantage.

**Metricon Homes complete national police checks on all successful applicants