International Program Manager

**About Swiss Re Corporate Solutions** Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime. Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind. Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work. **About the Role** You will provide guidance to Producing Underwriters in structuring their programs, in compliance with local regulations, laws and market practices. The role is a key enabler for business growth, smooth operations, for service delivery upon high standards across the world and for generating a positive client experience. Your main responsibilities will be to ensure advisory to all business partners on international programme structuring and provide expert knowledge as well as service delivery best practices along the entire value chain. You will support evolution of technical capability building in an agile set-up and to secure the upskilling of our colleagues within International Programs and cross-functional. Additionally, you will ensure we maintain process adherence, service levels and meet key performance indicators for international program business. You will engage with multiple business partners and assist them in addressing customer queries, concerns and feedback. **About the Team** We are a diverse and very motivated team, committed to thrive and succeed in the task of making this business unit a success, and further establish Corporate Solutions as a strong brand name in the global international program business market. **About You**- Minimum university degree or equivalent;- Significant work experience in the primary insurance sector in underwriting, account management or claims roles in APAC region (10+ years) and International Program business of at least 5 years;- Able to demonstrate a client centric demeanour in all you do and have wide experience working with external clients and internal customers. You are confident in leading discussions with clients related to our products, services and performance in the international business arena;- Successfully worked in performance managed business environments, are goal-oriented in your approach and delivery and keen to drive actions, assuring high levels of service quality and fast responses;- Familiar with legal, regulatory and compliance frameworks for primary insurance across multiple international markets;- Keen to improve established processes and drive our business model to the highest levels of efficiency; highly motivated to participate in interdisciplinary product increment workshops and projects, leading workstreams and task forces for a strong contribution to the company's continuous improvement approach;- A general understanding of IT related best practices and processes;- Confident in delivering training & coaching sessions on international program topics;- Excellent communication skills and comfortable with presenting ideas and solutions to senior leaders, clients and peers;- A "can-do" attitude, excellent time-management skills and are comfortable working in an area that is fluid, dynamic and set-up on agile methodology as adopted by our operating model;- Self-motivated, a fast learner and happy handling multiple deliverables and priorities; and- You enjoy team collaboration and contributing to the broader team on local and global business initiatives. Leadership from Every Seat is our leadership ambition to empower all employees at Swiss Re to act as a leader and take ownership no matter where they sit in the organisation. There are three leadership imperatives that guide us on how we lead at Swiss Re, one of which is to 'Be courageous'. At Swiss Re, this is about taking personal accountability. We are looking for team members who stand for integrity, improve continually and navigate ambiguity. This means having the courage to be curious and to stretch yourself beyond what you already know. We want team members who drive change fearlessly and don't always opt for the easy option, and can stay calm, focused and resilient during difficult times. Regardless of what position we have at Swiss Re, all o